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Avaya Infinity™ vs. Nextiva Contact Center

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Avaya Infinity™

189 Reviews and Ratings

Nextiva Contact Center

64 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya Infinity™

    Score8.6 out of 10
    		N/AAvaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen…N/A

    Nextiva Contact Center

    Score9.7 out of 10
    		N/ANextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.

    $129

    per month per user

    Pricing
    Avaya Infinity™Nextiva Contact Center
    Editions & Modules
    No answers on this topic
    Essential
    $129
    per month per seat
    Professional
    $159
    per month per seat
    Premium
    $199
    per month per seat
    Offerings
    Pricing Offerings
    Avaya Infinity™Nextiva Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredOptional
    Additional Details——
    More Pricing Information
    Features
    Avaya Infinity™Nextiva Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Avaya Infinity™ and Nextiva Contact Center
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Nextiva Contact Center
    9.4
    42 Ratings
    Agent dashboard8.135 Ratings9.542 Ratings
    Validate callers8.632 Ratings9.640 Ratings
    Outbound response5.931 Ratings9.740 Ratings
    Call forwarding9.235 Ratings9.741 Ratings
    Click-to-call (CTC)8.928 Ratings9.034 Ratings
    Warm transfer8.935 Ratings9.439 Ratings
    Predictive dialing5.627 Ratings9.026 Ratings
    Interactive voice response9.531 Ratings8.931 Ratings
    REST APIs7.926 Ratings9.324 Ratings
    Call scripts6.629 Ratings9.523 Ratings
    Call tracking8.934 Ratings9.937 Ratings
    Multichannel integration9.632 Ratings9.127 Ratings
    CRM software integration8.231 Ratings9.629 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Avaya Infinity™ and Nextiva Contact Center
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Nextiva Contact Center
    9.4
    42 Ratings
    Inbound call routing8.736 Ratings9.840 Ratings
    Omnichannel inbound routing8.832 Ratings9.234 Ratings
    Recording8.235 Ratings9.738 Ratings
    Quality management8.133 Ratings9.636 Ratings
    Call analytics8.133 Ratings9.637 Ratings
    Historical reporting8.334 Ratings9.340 Ratings
    Live reporting6.833 Ratings8.835 Ratings
    Customer surveys8.130 Ratings9.621 Ratings
    Customer interaction analytics7.829 Ratings9.327 Ratings
    User Ratings
    Avaya Infinity™Nextiva Contact Center
    Likelihood to Recommend
    8.6
    (53 ratings)
    9.7
    (43 ratings)
    Likelihood to Renew
    7.3
    (11 ratings)
    9.7
    (3 ratings)
    Usability
    8.2
    (7 ratings)
    8.6
    (8 ratings)
    Availability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (4 ratings)
    8.0
    (7 ratings)
    Implementation Rating
    8.2
    (2 ratings)
    -
    (0 ratings)