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Avaya Infinity™ vs. Salesforce Service Cloud

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Avaya Infinity™

189 Reviews and Ratings

Salesforce Service Cloud

397 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya Infinity™

    Score8.5 out of 10
    		N/AAvaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen…N/A

    Salesforce Service Cloud

    Score8.4 out of 10
    		N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    Pricing
    Avaya Infinity™Salesforce Service Cloud
    Editions & Modules
    No answers on this topic
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    Offerings
    Pricing Offerings
    Avaya Infinity™Salesforce Service Cloud
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Avaya Infinity™Salesforce Service Cloud
    Contact Center Software
    Comparison of Contact Center Software features of Avaya Infinity™ and Salesforce Service Cloud
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Salesforce Service Cloud
    -
    Ratings
    Agent dashboard8.135 Ratings00 Ratings
    Validate callers8.632 Ratings00 Ratings
    Outbound response5.931 Ratings00 Ratings
    Call forwarding9.235 Ratings00 Ratings
    Click-to-call (CTC)8.928 Ratings00 Ratings
    Warm transfer8.835 Ratings00 Ratings
    Predictive dialing5.727 Ratings00 Ratings
    Interactive voice response9.531 Ratings00 Ratings
    REST APIs7.826 Ratings00 Ratings
    Call scripts6.629 Ratings00 Ratings
    Call tracking8.834 Ratings00 Ratings
    Multichannel integration9.632 Ratings00 Ratings
    CRM software integration8.231 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Avaya Infinity™ and Salesforce Service Cloud
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Salesforce Service Cloud
    -
    Ratings
    Inbound call routing8.736 Ratings00 Ratings
    Omnichannel inbound routing8.832 Ratings00 Ratings
    Recording8.235 Ratings00 Ratings
    Quality management8.133 Ratings00 Ratings
    Call analytics8.133 Ratings00 Ratings
    Historical reporting8.334 Ratings00 Ratings
    Live reporting6.833 Ratings00 Ratings
    Customer surveys8.130 Ratings00 Ratings
    Customer interaction analytics7.829 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Avaya Infinity™ and Salesforce Service Cloud
    Feature
    Avaya Infinity™
    -
    Ratings
    Salesforce Service Cloud
    8.8
    77 Ratings
    Organize and prioritize service tickets00 Ratings9.475 Ratings
    Expert directory00 Ratings8.553 Ratings
    Subscription-based notifications00 Ratings8.663 Ratings
    ITSM collaboration and documentation00 Ratings8.260 Ratings
    Ticket creation and submission00 Ratings9.375 Ratings
    Ticket response00 Ratings9.174 Ratings
    Self Help Community
    Comparison of Self Help Community features of Avaya Infinity™ and Salesforce Service Cloud
    Feature
    Avaya Infinity™
    -
    Ratings
    Salesforce Service Cloud
    8.7
    72 Ratings
    External knowledge base00 Ratings8.463 Ratings
    Internal knowledge base00 Ratings8.970 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Avaya Infinity™ and Salesforce Service Cloud
    Feature
    Avaya Infinity™
    -
    Ratings
    Salesforce Service Cloud
    8.7
    77 Ratings
    Customer portal00 Ratings7.954 Ratings
    IVR00 Ratings8.834 Ratings
    Social integration00 Ratings8.947 Ratings
    Email support00 Ratings9.276 Ratings
    Help Desk CRM integration00 Ratings8.866 Ratings
    User Ratings
    Avaya Infinity™Salesforce Service Cloud
    Likelihood to Recommend
    8.6
    (53 ratings)
    8.3
    (83 ratings)
    Likelihood to Renew
    7.3
    (11 ratings)
    6.1
    (8 ratings)
    Usability
    8.2
    (7 ratings)
    8.0
    (12 ratings)
    Availability
    7.0
    (1 ratings)
    9.5
    (28 ratings)
    Performance
    10.0
    (1 ratings)
    8.6
    (7 ratings)
    Support Rating
    9.1
    (4 ratings)
    7.0
    (20 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    8.2
    (2 ratings)
    7.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)