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Avaya Infinity™ vs. Sprinklr Service

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Avaya Infinity™

189 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya Infinity™

    Score8.5 out of 10
    		N/AAvaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen…N/A

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    Avaya Infinity™Sprinklr Service
    Editions & Modules
    No answers on this topic
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    Avaya Infinity™Sprinklr Service
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeRequiredOptional
    Additional Details—Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    Avaya Infinity™Sprinklr Service
    Contact Center Software
    Comparison of Contact Center Software features of Avaya Infinity™ and Sprinklr Service
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard8.135 Ratings8.02 Ratings
    Validate callers8.632 Ratings6.02 Ratings
    Outbound response5.931 Ratings6.02 Ratings
    Call forwarding9.235 Ratings7.02 Ratings
    Click-to-call (CTC)8.928 Ratings8.01 Ratings
    Warm transfer8.835 Ratings8.02 Ratings
    Predictive dialing5.727 Ratings5.02 Ratings
    Interactive voice response9.531 Ratings8.02 Ratings
    REST APIs7.826 Ratings8.02 Ratings
    Call scripts6.629 Ratings7.02 Ratings
    Call tracking8.834 Ratings7.02 Ratings
    Multichannel integration9.632 Ratings8.02 Ratings
    CRM software integration8.231 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Avaya Infinity™ and Sprinklr Service
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing8.736 Ratings7.02 Ratings
    Omnichannel inbound routing8.832 Ratings10.01 Ratings
    Recording8.235 Ratings7.02 Ratings
    Quality management8.133 Ratings7.02 Ratings
    Call analytics8.133 Ratings8.02 Ratings
    Historical reporting8.334 Ratings10.01 Ratings
    Live reporting6.833 Ratings8.02 Ratings
    Customer surveys8.130 Ratings8.02 Ratings
    Customer interaction analytics7.829 Ratings8.02 Ratings
    User Ratings
    Avaya Infinity™Sprinklr Service
    Likelihood to Recommend
    8.6
    (53 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    7.3
    (11 ratings)
    7.5
    (7 ratings)
    Usability
    8.2
    (7 ratings)
    9.0
    (4 ratings)
    Availability
    7.0
    (1 ratings)
    9.9
    (3 ratings)
    Performance
    10.0
    (1 ratings)
    9.9
    (3 ratings)
    Support Rating
    9.1
    (4 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    8.2
    (2 ratings)
    9.0
    (2 ratings)