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Avaya Infinity™ vs. Zoom Contact Center

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Avaya Infinity™

189 Reviews and Ratings

Zoom Contact Center

28 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya Infinity™

    Score8.6 out of 10
    		N/AAvaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen…N/A

    Zoom Contact Center

    Score8.2 out of 10
    		N/AZoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

    $69

    per month per user

    Pricing
    Avaya Infinity™Zoom Contact Center
    Editions & Modules
    No answers on this topic
    Essentials
    $69
    per month per user
    Premium
    $99
    per month per user
    Elite
    $149
    per month per user
    Offerings
    Pricing Offerings
    Avaya Infinity™Zoom Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Avaya Infinity™Zoom Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Avaya Infinity™ and Zoom Contact Center
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Zoom Contact Center
    7.5
    11 Ratings
    Agent dashboard8.135 Ratings7.711 Ratings
    Validate callers8.632 Ratings7.18 Ratings
    Outbound response5.931 Ratings7.88 Ratings
    Call forwarding9.235 Ratings7.07 Ratings
    Click-to-call (CTC)8.928 Ratings7.96 Ratings
    Warm transfer8.935 Ratings8.411 Ratings
    Predictive dialing5.627 Ratings7.46 Ratings
    Interactive voice response9.531 Ratings8.39 Ratings
    REST APIs7.926 Ratings6.97 Ratings
    Call scripts6.629 Ratings7.28 Ratings
    Call tracking8.934 Ratings7.311 Ratings
    Multichannel integration9.632 Ratings8.210 Ratings
    CRM software integration8.231 Ratings6.86 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Avaya Infinity™ and Zoom Contact Center
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Zoom Contact Center
    7.8
    10 Ratings
    Inbound call routing8.736 Ratings8.510 Ratings
    Omnichannel inbound routing8.932 Ratings7.98 Ratings
    Recording8.235 Ratings8.69 Ratings
    Quality management8.133 Ratings8.09 Ratings
    Call analytics8.133 Ratings7.510 Ratings
    Historical reporting8.334 Ratings7.310 Ratings
    Live reporting6.833 Ratings7.310 Ratings
    Customer surveys8.130 Ratings8.26 Ratings
    Customer interaction analytics7.829 Ratings7.07 Ratings
    User Ratings
    Avaya Infinity™Zoom Contact Center
    Likelihood to Recommend
    8.6
    (53 ratings)
    8.0
    (19 ratings)
    Likelihood to Renew
    7.3
    (11 ratings)
    -
    (0 ratings)
    Usability
    8.2
    (7 ratings)
    -
    (0 ratings)
    Availability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.2
    (2 ratings)
    -
    (0 ratings)