AVI-SPL vs. CDW

So far, we've only worked with AVI-SPL on classroom upgrades and maintenance, and general purchasing. So far, these experiences have been overall positive collaborations. They are always prompt in creating purchasing quotes, coming on-site for classroom walkthroughs, designing AV upgrades/solutions, etc. They are also very personable while maintaining a professional demeanor.

Incentivized

CDW is a good place to go for a large selection of competitively-priced goods to purchase directly from their web store, but customer service is still lacking, even after all these years; look at various review sites online. Management appears to still be out of touch, or possibly as high as the executive level?

If CDW doesn't value our business (and we're an SMB, so not a big juicy account that they're sure to court but we do conduct tens of thousands of $ per year range), there are several alternatives. I need to be convinced otherwise as most account reps themselves are great, but that's the end of the line on customer service for u.

• The desk mics are a game changer. They can be moved closer to the presenter so that there is never a missed word!
• The camera quality is great! It's important to us to look professional to others outside of the company and this technology helps with that.
• The quick response time on technical issues. Yes, there is always a wait time to have a tech come out. But it also goes to show they stay busy because they are in high demand! Every tech from the installation to software issues that have came to the office are very informative about the software and incredibly nice, which is appreciated more than you know.

Incentivized

• Website is very convenient and easily navigated.
• Quotes are always competitive.
• The range of products and services that they provide is outstanding.

Incentivized

• The wait time for the components has been very long.
• Some of the components agreed upon in the original contract have been discontinued so parts are changing.
• Because of parts being discontinued, we will now have a controller that is no longer removable from the wall.

Incentivized

• High staff turnover.
• Small organizations are treated as second-class citizens.
• Seems to have an agenda based on what their vendors are offering them for incentives.

Incentivized

They are a great company to work with overall, but there is always room for improvement. We have had incredibly positive experiences with our main sales rep for any and all purchases. The installation team in southwest VA is lacking and lead to quite a lot of issues on a large scale project last year.

Incentivized

Their customer portal which is linked to the initial service ticket that you open is often not updated with your service ticket details or status. You have to rely on the case worker assigned to your ticket to give you updates. It is difficult to just check the status or close notes yourself without searching through your email messages

Incentivized

AVI-SPL always availability. I have no issue

Incentivized

Cannot stay enough to stay away from these people

Incentivized

The support desk has been responsive, however, there have been times where they try to send us a technician in a timeframe outside of our agreement. So occasionally we have to push back a little to get the on-site support we need in a timely manner. Otherwise, they're pretty easy to work with.

Incentivized

SPL-AVI covers all the questions when asked. Excellent demo on how to use the system in our community.

Incentivized

The representatives I worked with were patient and very well versed in working with my team to ensure we are aware of all aspects.

Incentivized

We were not at all satisfied. We had to hire another company to go behind them to get it to work

Incentivized

I have use plenty of other A/V companies in the past. They all have they pros and cons. AVI-SPL has consistently proven they can get the job done on time, within budget, and the type of quality I need and expect. AVI-SPL's service department has been able to keep our rooms going on short notice whenever we have an issue. It was a no-brainer to purchase a service contract with them.

Incentivized

CDW is able to offer a 'one-stop shop', for all your needs in your IT organization. This makes it very simple to pick up the phone and call just one person, to get something ordered or a request to meet a vendor initiated. It also makes it very simple to call one person, when something goes wrong and get assistance.

Incentivized

Avi is available 24/7/365

Incentivized

• With the products they supplied, I was better able to present the information to my clients.
• Based on the conference room size, they help determine the best projector that would optimize the viewing for the clients in the room.
• This had a positive impact as I was more effectively able to communicate the information to my clients in an engaging manner.

Incentivized