AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.
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Ingram Micro
Score 8.1 out of 10
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Ingram Micro is a global technology consultancy providing a full spectrum of global technology and supply chain services.
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Pricing
AVI-SPL
Ingram Micro
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Pricing Offerings
AVI-SPL
Ingram Micro
Free Trial
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Free/Freemium Version
No
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Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
Contact vendor for pricing information.
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Community Pulse
AVI-SPL
Ingram Micro
Considered Both Products
AVI-SPL
Verified User
Anonymous
Chose AVI-SPL
We have originally selected the end video and touchscreen solution by which we have moved back to integration partner like AVI-SPL and few other audio video integration solution partners and finally proceeded with AVI-SPL for our solution. They are preferred and top vendor from …
I have use plenty of other A/V companies in the past. They all have they pros and cons. AVI-SPL has consistently proven they can get the job done on time, within budget, and the type of quality I need and expect. AVI-SPL's service department has been able to keep our rooms …
AVI-SPL has provided Cisco Room systems for our conference rooms. They are an integrator for use, not the actual product. WE have decided to move solely to Cisco Room systems as it gives the best overall options, and BYOD is not needed, but it is supported if the need arises.
We went from installing our own rooms with Monitors and computers to using AVI-SPL to install the Teams rooms. We have not used or evaluated another vendor for this.
AVI-SPL can be a bit higher, but they are able to help with more technical support in building solutions better than others. They are slightly more expensive, but it can be worth it in the long run.
AVI-SPL distinguished themselves by not only providing a proposal, but they analyzed what we needed and provided some alternatives based on budget and product availability. Knowing what equipment would and would not be available in our timeline was very helpful.
AVISPL blows their competitors away with their fast turn arounds and customer service. John Debick is a true asset to AVISPL and has gained 10+ years of my business because of his knowledge and responsiveness. I can't thank him enough for helping my business grow.
We've gone through a few AV partners since developing our AV program. We started with a small local shop, but they didn't have the expertise as we scaled. We moved to a larger local shop, but they struggled to provide support and I don't believe their designs were optimal. Our …
AVISPL stacks up fairly against its competitors. They have excellent pricing power but I would say they fall short in their flexibility and agility. Being such a large organization, I feel like they do not always accommodate our needs on smaller projects because their team has …
After Ingram closed our account due to inactivity and told us so, we'd have to go through the entire application process again. We switched to TechData and have been relatively happy with them so far.
So far, we've only worked with AVI-SPL on classroom upgrades and maintenance, and general purchasing. So far, these experiences have been overall positive collaborations. They are always prompt in creating purchasing quotes, coming on-site for classroom walkthroughs, designing AV upgrades/solutions, etc. They are also very personable while maintaining a professional demeanor.
Works well if you want to 1) Fulfill your own eComm orders. 2) Want the ability to do dropship with 3rd party retailers. 3) Want LOT# control (e.g. if you're in the food industry). There are a plethora of companies that can do ecomm fulfillment but they don't have the ability to do option 2 & 3.
The desk mics are a game changer. They can be moved closer to the presenter so that there is never a missed word!
The camera quality is great! It's important to us to look professional to others outside of the company and this technology helps with that.
The quick response time on technical issues. Yes, there is always a wait time to have a tech come out. But it also goes to show they stay busy because they are in high demand! Every tech from the installation to software issues that have came to the office are very informative about the software and incredibly nice, which is appreciated more than you know.
They are a great company to work with overall, but there is always room for improvement. We have had incredibly positive experiences with our main sales rep for any and all purchases. The installation team in southwest VA is lacking and lead to quite a lot of issues on a large scale project last year.
Their customer portal which is linked to the initial service ticket that you open is often not updated with your service ticket details or status. You have to rely on the case worker assigned to your ticket to give you updates. It is difficult to just check the status or close notes yourself without searching through your email messages
The support desk has been responsive, however, there have been times where they try to send us a technician in a timeframe outside of our agreement. So occasionally we have to push back a little to get the on-site support we need in a timely manner. Otherwise, they're pretty easy to work with.
I have use plenty of other A/V companies in the past. They all have they pros and cons. AVI-SPL has consistently proven they can get the job done on time, within budget, and the type of quality I need and expect. AVI-SPL's service department has been able to keep our rooms going on short notice whenever we have an issue. It was a no-brainer to purchase a service contract with them.
