AVI-SPL vs. Kaseya NOC Services

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AVI-SPL
Score 8.6 out of 10
Enterprise companies (1,001+ employees)
AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.N/A
Kaseya NOC Services
Score 9.7 out of 10
N/A
Kaseya NOC Services are configurable to the needs of the client, and encompass 24/7 IT alert management, management of backups, patch management, as well as antivirus and antimalware management.N/A
Pricing
AVI-SPLKaseya NOC Services
Editions & Modules
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Offerings
Pricing Offerings
AVI-SPLKaseya NOC Services
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsContact vendor for pricing information.
More Pricing Information
Community Pulse
AVI-SPLKaseya NOC Services
User Ratings
AVI-SPLKaseya NOC Services
Likelihood to Recommend
8.8
(0 ratings)
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Likelihood to Renew
10.0
(0 ratings)
-
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Usability
7.4
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Availability
3.9
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Performance
3.5
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Support Rating
7.8
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In-Person Training
10.0
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Implementation Rating
6.0
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Configurability
3.9
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Ease of integration
8.0
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Product Scalability
3.5
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Vendor post-sale
8.7
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Vendor pre-sale
9.5
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User Testimonials
AVI-SPLKaseya NOC Services
Likelihood to Recommend
So far, we've only worked with AVI-SPL on classroom upgrades and maintenance, and general purchasing. So far, these experiences have been overall positive collaborations. They are always prompt in creating purchasing quotes, coming on-site for classroom walkthroughs, designing AV upgrades/solutions, etc. They are also very personable while maintaining a professional demeanor.
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Pros
  • The desk mics are a game changer. They can be moved closer to the presenter so that there is never a missed word!
  • The camera quality is great! It's important to us to look professional to others outside of the company and this technology helps with that.
  • The quick response time on technical issues. Yes, there is always a wait time to have a tech come out. But it also goes to show they stay busy because they are in high demand! Every tech from the installation to software issues that have came to the office are very informative about the software and incredibly nice, which is appreciated more than you know.
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Cons
  • The wait time for the components has been very long.
  • Some of the components agreed upon in the original contract have been discontinued so parts are changing.
  • Because of parts being discontinued, we will now have a controller that is no longer removable from the wall.
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Likelihood to Renew
They are a great company to work with overall, but there is always room for improvement. We have had incredibly positive experiences with our main sales rep for any and all purchases. The installation team in southwest VA is lacking and lead to quite a lot of issues on a large scale project last year.
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Usability
Their customer portal which is linked to the initial service ticket that you open is often not updated with your service ticket details or status. You have to rely on the case worker assigned to your ticket to give you updates. It is difficult to just check the status or close notes yourself without searching through your email messages
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Reliability and Availability
AVI-SPL always availability. I have no issue
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Performance
Cannot stay enough to stay away from these people
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Support Rating
The support desk has been responsive, however, there have been times where they try to send us a technician in a timeframe outside of our agreement. So occasionally we have to push back a little to get the on-site support we need in a timely manner. Otherwise, they're pretty easy to work with.
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In-Person Training
SPL-AVI covers all the questions when asked. Excellent demo on how to use the system in our community.
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Online Training
The representatives I worked with were patient and very well versed in working with my team to ensure we are aware of all aspects.
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Implementation Rating
We were not at all satisfied. We had to hire another company to go behind them to get it to work
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Alternatives Considered
I have use plenty of other A/V companies in the past. They all have they pros and cons. AVI-SPL has consistently proven they can get the job done on time, within budget, and the type of quality I need and expect. AVI-SPL's service department has been able to keep our rooms going on short notice whenever we have an issue. It was a no-brainer to purchase a service contract with them.
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Scalability
Avi is available 24/7/365
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Return on Investment
  • With the products they supplied, I was better able to present the information to my clients.
  • Based on the conference room size, they help determine the best projector that would optimize the viewing for the clients in the room.
  • This had a positive impact as I was more effectively able to communicate the information to my clients in an engaging manner.
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ScreenShots

AVI-SPL Screenshots

Screenshot of AVI-SPL Symphony mobile appScreenshot of AVI-SPL meeting room reference designsScreenshot of AVI-SPL meeting and collaboration solutionsScreenshot of AVI-SPL Symphony benefitsScreenshot of AVI-SPL services