AVI-SPL vs. OneSource Virtual

So far, we've only worked with AVI-SPL on classroom upgrades and maintenance, and general purchasing. So far, these experiences have been overall positive collaborations. They are always prompt in creating purchasing quotes, coming on-site for classroom walkthroughs, designing AV upgrades/solutions, etc. They are also very personable while maintaining a professional demeanor.

Incentivized

OSV uses tickets/cases for communication, which makes it easy to open and monitor the status of transactions. They are great at net pay processing and filing taxes. If things are not moving along, you can reach out to your Tax Specialist or Customer Success Manager, and they can help escalate concerns. It sounds like they are rearranging their tax filing department so they can facilitate quicker resolutions, so I hope that benefits their customers. They are also interested in reaching out and making things right for the customer. Their Knowledge Center online could use a re-vamp. The search function is not useful at all, and I have a difficult time finding forms such as ACH Reversal form, or the Stop Payment form.

Incentivized

• The desk mics are a game changer. They can be moved closer to the presenter so that there is never a missed word!
• The camera quality is great! It's important to us to look professional to others outside of the company and this technology helps with that.
• The quick response time on technical issues. Yes, there is always a wait time to have a tech come out. But it also goes to show they stay busy because they are in high demand! Every tech from the installation to software issues that have came to the office are very informative about the software and incredibly nice, which is appreciated more than you know.

Incentivized

• Payroll Processing - we never have late payments.
• Education - I can ask a question like, "why did this pull into retro" and I will get a quick and accurate response.
• Always improving - OneSource Virtual is always improving processes and the teams are getting better at what they do.
• Garnishments - a garnishment team is a well-oiled machine, they know their role and do it well.

Incentivized

• The wait time for the components has been very long.
• Some of the components agreed upon in the original contract have been discontinued so parts are changing.
• Because of parts being discontinued, we will now have a controller that is no longer removable from the wall.

Incentivized

• We receive far too many emails from our cases. They send three just to start with.
• Better knowledge of the tax deferrals due to Covid19.
• A better reminder of when your contract will end. They spring it on you at the very last second and then you cannot look outside of OneSource Virtual because you need coverage.

Incentivized

They are a great company to work with overall, but there is always room for improvement. We have had incredibly positive experiences with our main sales rep for any and all purchases. The installation team in southwest VA is lacking and lead to quite a lot of issues on a large scale project last year.

Incentivized

I do feel they are a great extension to the payroll service

Incentivized

Their customer portal which is linked to the initial service ticket that you open is often not updated with your service ticket details or status. You have to rely on the case worker assigned to your ticket to give you updates. It is difficult to just check the status or close notes yourself without searching through your email messages

Incentivized

Have had no issues with getting what we need from this service

Incentivized

AVI-SPL always availability. I have no issue

Incentivized

Cannot stay enough to stay away from these people

Incentivized

The support desk has been responsive, however, there have been times where they try to send us a technician in a timeframe outside of our agreement. So occasionally we have to push back a little to get the on-site support we need in a timely manner. Otherwise, they're pretty easy to work with.

Incentivized

Overall, we receive great customer support from OneSource Virtual. The only real hiccup we have had has been around taxes and response times. We had a longer than expected lag in cases regarding notifications from the IRS-which are very important and have to be answered timely. We were able to resolve with SDM but didn't feel that we should have had to escalate.

Incentivized

SPL-AVI covers all the questions when asked. Excellent demo on how to use the system in our community.

Incentivized

The representatives I worked with were patient and very well versed in working with my team to ensure we are aware of all aspects.

Incentivized

We were not at all satisfied. We had to hire another company to go behind them to get it to work

Incentivized

I would say the benefit we had was that we engaged OSV as our Workday implementation partner, therefore, the rest was seamless.

Incentivized

I have use plenty of other A/V companies in the past. They all have they pros and cons. AVI-SPL has consistently proven they can get the job done on time, within budget, and the type of quality I need and expect. AVI-SPL's service department has been able to keep our rooms going on short notice whenever we have an issue. It was a no-brainer to purchase a service contract with them.

Incentivized

The level of support and flexibility of OneSource Virtual is far superior to my experience with ADP. They are readily available to assist with troubleshooting as well as day-to-day needs. ADP was difficult to get in touch with and had a box product that required our business to conform to instead of being able to flex to meet business needs. OneSource Virtual has a deeper platform than Paychex, however, the level of customer support is equal.

Incentivized

Avi is available 24/7/365

Incentivized

• With the products they supplied, I was better able to present the information to my clients.
• Based on the conference room size, they help determine the best projector that would optimize the viewing for the clients in the room.
• This had a positive impact as I was more effectively able to communicate the information to my clients in an engaging manner.

Incentivized

• [OneSource Virtual] saves me time by preparing all of our tax filings [so that] I can focus on more of the review and analysis of our payroll costs
• Once I run the payroll complete process, [OneSource Virtual] takes over the settlement process giving me one less thing to worry about
• [OneSource Virtual] has allowed us to keep our overhead costs low, allowing the company to use those savings on other initiatives while the company grows

Incentivized