AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.
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Rimini Street
Score 8.5 out of 10
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Rimini Street, headquartered in Las Vegas, is a global provider of enterprise software support products and services, and a third-party support provider for Oracle and SAP software products, specializing in database and ERP support and management services.
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Pricing
AVI-SPL
Rimini Street
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AVI-SPL
Rimini Street
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Contact vendor for pricing information.
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More Pricing Information
Community Pulse
AVI-SPL
Rimini Street
Considered Both Products
AVI-SPL
Verified User
Anonymous
Chose AVI-SPL
We have originally selected the end video and touchscreen solution by which we have moved back to integration partner like AVI-SPL and few other audio video integration solution partners and finally proceeded with AVI-SPL for our solution. They are preferred and top vendor from …
I have use plenty of other A/V companies in the past. They all have they pros and cons. AVI-SPL has consistently proven they can get the job done on time, within budget, and the type of quality I need and expect. AVI-SPL's service department has been able to keep our rooms …
AVI-SPL has provided Cisco Room systems for our conference rooms. They are an integrator for use, not the actual product. WE have decided to move solely to Cisco Room systems as it gives the best overall options, and BYOD is not needed, but it is supported if the need arises.
We went from installing our own rooms with Monitors and computers to using AVI-SPL to install the Teams rooms. We have not used or evaluated another vendor for this.
AVI-SPL can be a bit higher, but they are able to help with more technical support in building solutions better than others. They are slightly more expensive, but it can be worth it in the long run.
AVI-SPL distinguished themselves by not only providing a proposal, but they analyzed what we needed and provided some alternatives based on budget and product availability. Knowing what equipment would and would not be available in our timeline was very helpful.
AVISPL blows their competitors away with their fast turn arounds and customer service. John Debick is a true asset to AVISPL and has gained 10+ years of my business because of his knowledge and responsiveness. I can't thank him enough for helping my business grow.
We've gone through a few AV partners since developing our AV program. We started with a small local shop, but they didn't have the expertise as we scaled. We moved to a larger local shop, but they struggled to provide support and I don't believe their designs were optimal. Our …
AVISPL stacks up fairly against its competitors. They have excellent pricing power but I would say they fall short in their flexibility and agility. Being such a large organization, I feel like they do not always accommodate our needs on smaller projects because their team has …
Rimini Street offers cheaper support than vendors. However they can be redundant when it is time to upgrade products and you are forced to buy a service package.
We have multiple technologies support from Rimini, one of them being ODI, where they have good resources. They have helped in providing quick resolution, be it configuration-related issues or data-related issues.
Bo other product since this decision was out of my control. If I was to decide, I would surely recommend using Rimini Street as an alternative to Oracle database support since their employees seem to be very knowledgeable and have the necessary Database Administrator …
So far, we've only worked with AVI-SPL on classroom upgrades and maintenance, and general purchasing. So far, these experiences have been overall positive collaborations. They are always prompt in creating purchasing quotes, coming on-site for classroom walkthroughs, designing AV upgrades/solutions, etc. They are also very personable while maintaining a professional demeanor.
The transition from software vendor to Rimini Street third-party support was well managed and planned, with great visibility of progress. The ability to react quickly to impacting issues and have engineers engaged at speed is impressive. The understanding of and engagement around support issues related to software incompatibility, which inevitably occur over time, was great.
The desk mics are a game changer. They can be moved closer to the presenter so that there is never a missed word!
The camera quality is great! It's important to us to look professional to others outside of the company and this technology helps with that.
The quick response time on technical issues. Yes, there is always a wait time to have a tech come out. But it also goes to show they stay busy because they are in high demand! Every tech from the installation to software issues that have came to the office are very informative about the software and incredibly nice, which is appreciated more than you know.
Their ticketing system is easy and fast (within 15 minutes). Depending on the priority, an issue is assigned immediately. If the issue persists for a few hours, they have global support until the issue is resolved.
I have worked with Rimini Street on modules such as Payables, General Ledger, Inventory, Receivables, Purchasing, EAM, Fixed Assets, and custom programs. These could be generic or specific to an issue.
I had to open a priority one ticket for the month-end closing issue, and the response and solution were lightning speed.
As a global support organization, at times I'll interact with someone with an accent that is a little tricky to understand. This has never prevented us from reaching a resolution.
It would be nice to have access to a library or knowledge base to be able to research topics on my own.
They are a great company to work with overall, but there is always room for improvement. We have had incredibly positive experiences with our main sales rep for any and all purchases. The installation team in southwest VA is lacking and lead to quite a lot of issues on a large scale project last year.
Their customer portal which is linked to the initial service ticket that you open is often not updated with your service ticket details or status. You have to rely on the case worker assigned to your ticket to give you updates. It is difficult to just check the status or close notes yourself without searching through your email messages
The support desk has been responsive, however, there have been times where they try to send us a technician in a timeframe outside of our agreement. So occasionally we have to push back a little to get the on-site support we need in a timely manner. Otherwise, they're pretty easy to work with.
For 99% of cases, we got the proper resource assigned in an appropriate amount of time. In very few cases, the case was shuffled between analysts, trying to find the right resource and usually required repeated re-explanation of the entire issue, which was time consuming and unproductive.
We didn't have "in-person" training, but it really wasn't necessary. The site is intuitive enough you'll not have any issues opening or managing your cases via the Rimini portal.
From an end-users perspective it was pretty seamless. a) Here's your new website to open and manage cases. b) Here's your credentials c} Here's the process for sharing documentation with the Rimini staff working the case. Step (c) was a bit different because the agreement stipulates we aren't sharing Oracle intellectual property back-and-forth. So the process of providing some of the issue documentation was different than working with Oracle support directly.
I have use plenty of other A/V companies in the past. They all have they pros and cons. AVI-SPL has consistently proven they can get the job done on time, within budget, and the type of quality I need and expect. AVI-SPL's service department has been able to keep our rooms going on short notice whenever we have an issue. It was a no-brainer to purchase a service contract with them.
Bo other product since this decision was out of my control. If I was to decide, I would surely recommend using Rimini Street as an alternative to Oracle Database support since their employees seem to be very knowledgeable and have the necessary Database Administrator experience needed to help provided the needed support when needed.
