Awaken Intelligence vs. CallMiner Eureka

Awaken Intelligence

Awaken Intelligence

2 Reviews and Ratings

CallMiner Eureka

CallMiner Eureka

14 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Awaken Intelligence	Score 8.0 out of 10	Mid-Size Companies (51-1,000 employees)	Awaken Intelligence offer software to help the user see the complete picture for a contact centre. Its voice analytics, speech analytics, actionable insights, dynamic call scripting and agent guidance products are presented as flexible, easy to work with and adaptable as a call centre evolves and grows. The Awaken Intelligence team boast over 35 years combined experience operating outsourced contact centres and providing software solutions, meaning their products are designed by contact…	N/A
CallMiner Eureka	Score 9.0 out of 10	N/A	CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.	N/A

Pricing

Awaken Intelligence

CallMiner Eureka

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Awaken Intelligence	CallMiner Eureka
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Awaken Intelligence	CallMiner Eureka
Considered Both Products	Awaken Intelligence No answer on this topic	CallMiner Eureka MG Mark Goin Consultant Chose CallMiner Eureka CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong. Incentivized Helpful? Verified User Anonymous Chose CallMiner Eureka We used an in-house product our developers built that only did a handful of things. When we moved to CallMiner we were able to expand our features and I love that they update and maintain the system for us. I get alerts that the system is being updated and that new features … Incentivized Helpful?

Best Alternatives
	Awaken Intelligence	CallMiner Eureka
Small Businesses	Clari Copilot Score 8.7 out of 10	Clari Copilot Score 8.7 out of 10
Medium-sized Companies	Clari Score 9.8 out of 10	Clari Score 9.8 out of 10
Enterprises	Clari Score 9.8 out of 10	Clari Score 9.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Awaken Intelligence	CallMiner Eureka
Likelihood to Recommend	9.0 (0 ratings)	8.0 (0 ratings)
Support Rating	- (0 ratings)	9.0 (0 ratings)

User Testimonials
	Awaken Intelligence	CallMiner Eureka
Likelihood to Recommend	With a diverse or complex use of calls to guide or promote our product to end user, the need to share best practices / promote them, and to guide the agent towards the conversation (stress-free) is important. That's where Awaken Intelligence can help most. Cost-effectiveness of this solution may come into question with businesses that outsource or simplify too much their customer center roles Incentivized Verified User Anonymous Read full review	Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools. Incentivized Annette Gilmour Senior Project Manager Read full review
Pros	No answers on this topic	User-friendly interface Great reporting High customization Incentivized LB Lenny Byers Service Support Specialist Read full review
Cons	No answers on this topic	Accuracy Customer Service Incentivized MG Mark Goin Consultant Read full review
Support Rating	No answers on this topic	Support is strong overall, responsiveness could always be better in any support environment. Incentivized Verified User Anonymous Read full review
Alternatives Considered	No answers on this topic	We used an in-house product our developers built that only did a handful of things. When we moved to CallMiner we were able to expand our features and I love that they update and maintain the system for us. I get alerts that the system is being updated and that new features are coming Incentivized Verified User Anonymous Read full review
Return on Investment	No answers on this topic	Reduced churn Improved sales effectiveness Agent oversight WFH management Marketing automation Incentivized Verified User Anonymous Read full review
ScreenShots	Awaken Intelligence Screenshots