Awaken Intelligence vs. CallTrackingMetrics

CallTrackingMetrics

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Awaken Intelligence	Score 8.0 out of 10	Mid-Size Companies (51-1,000 employees)	Awaken Intelligence offer software to help the user see the complete picture for a contact centre. Its voice analytics, speech analytics, actionable insights, dynamic call scripting and agent guidance products are presented as flexible, easy to work with and adaptable as a call centre evolves and grows. The Awaken Intelligence team boast over 35 years combined experience operating outsourced contact centres and providing software solutions, meaning their products are designed by contact…	N/A
CallTrackingMetrics	Score 10.0 out of 10	Small Businesses (1-50 employees)	CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.	$79 per month

Pricing

Awaken Intelligence

CallTrackingMetrics

Editions & Modules

No answers on this topic

Marketing Lite: $79
per month
Marketing Pro: $179
per month
Sales Engage: $329
per month
Enterprise: $1999
per month

Offerings

Pricing Offerings
Awaken Intelligence	CallTrackingMetrics
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

Additional Details

—

All plans include unlimited users at no extra cost, while Marketing Pro and higher also include sub-accounts perfect for agencies and multi-location businesses. Discounts of up to two months free for annual agreements.

More Pricing Information

Community Pulse
	Awaken Intelligence	CallTrackingMetrics
Considered Both Products	Awaken Intelligence No answer on this topic	CallTrackingMetrics EM Earl Minney Admissions Counselor Chose CallTrackingMetrics CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS. Incentivized Helpful? ML Marvin Leininger Founder, CEO Chose CallTrackingMetrics I have only used one call tracking platform at the level I am now which is CallTrackingMetrics. I have however, evaluated other call tracking platforms such as Invoca and CallRail. Invoca we quickly stopped demoing as we got into cost as the platform was more expensive that … Incentivized Helpful? Christopher R. Chaput Founder Chose CallTrackingMetrics Years back Ring Central played nice with HubSpot so we got exposure to that system. As I recall, their offering migrated to advanced users and therefore overkill for my smaller clients. Incentivized Helpful? JP Jorge Peralta Digital Media Manager Chose CallTrackingMetrics We are able to track all call leads by simply adding a tag to the client's website and this tag is mostly integratable with most CMS as opposed to other platforms. Create personalized profiles for all business and share this with our clients. Our clients love this integration … Incentivized Helpful? Verified User Anonymous Chose CallTrackingMetrics [CallTrackingMetrics] HIPAA compliance is the main reason we chose this service provider. Incentivized Helpful? Verified User Anonymous Chose CallTrackingMetrics I feel like CallTrackingMetrics is far more user friendly and accessible than CallRail. I said this earlier, but because CallTrackingMetrics has always been so easy to use and work with, I've never felt the need to pursue another function. When I've had to work with CallRail … Incentivized Helpful? GP Glen Petersen Internet Marketing Manager Chose CallTrackingMetrics They are very similar from functionality from what I have seen. CallRail is a prettier and possibly more user friendly platform, but also has a lot of fluff that CTM seems to cut through. Incentivized Helpful? Verified User Anonymous Chose CallTrackingMetrics By far CTM is my favorite. Price is good, it's easy to use and integrates well with our external reporting software. But most importantly it is accurate and the customer service/chat support is fantastic and very quick to respond. Incentivized Helpful?

Best Alternatives
	Awaken Intelligence	CallTrackingMetrics
Small Businesses	Clari Copilot Score 8.7 out of 10	Invoca Score 9.6 out of 10
Medium-sized Companies	Clari Score 9.8 out of 10	Revenue.io Score 7.8 out of 10
Enterprises	Clari Score 9.8 out of 10	Revenue.io Score 7.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Awaken Intelligence	CallTrackingMetrics
Likelihood to Recommend	9.0 (0 ratings)	10.0 (0 ratings)

User Testimonials
	Awaken Intelligence	CallTrackingMetrics
Likelihood to Recommend	With a diverse or complex use of calls to guide or promote our product to end user, the need to share best practices / promote them, and to guide the agent towards the conversation (stress-free) is important. That's where Awaken Intelligence can help most. Cost-effectiveness of this solution may come into question with businesses that outsource or simplify too much their customer center roles Incentivized Verified User Anonymous Read full review	[CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform. Incentivized Verified User Anonymous Read full review
Pros	No answers on this topic	Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software. Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization. Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate. Cost is well worth what you get from the software. Incentivized Verified User Anonymous Read full review
Cons	No answers on this topic	Can get pricy. More complex integrations may need professional services. No push notifications for incoming SMS on mobile app (non agent). Incentivized ML Marvin Leininger Founder, CEO Read full review
Alternatives Considered	No answers on this topic	CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS. Incentivized EM Earl Minney Admissions Counselor Read full review
Return on Investment	No answers on this topic	Fits nicely into the % of budget dedicated to Analytics CallTrackingMetrics is our system of truth for source of calls for Local Service business CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor Incentivized Christopher R. Chaput Founder Read full review
ScreenShots	Awaken Intelligence Screenshots	CallTrackingMetrics Screenshots