AWS Config vs. ServiceNow IT Service Management
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 AWS Config | Score7 out of 10 | N/A | Amazon Web Services offers AWS Config, a service that provides monitoring and assessment of AWS resource configurations to support compliance auditing, change management and troubleshooting, with resource histories and comparison of historical configurations against planned configurations. | N/A |
 ServiceNow IT Service Management | Score8.7 out of 10 | N/A | Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management. | N/A |
| AWS Config | ServiceNow IT Service Management | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | With AWS Config, you are charged based on the number of configuration items recorded, the number of active AWS Config rule evaluations and the number of conformance pack evaluations in your account. A configuration item is a record of the configuration state of a resource in your AWS account. An AWS Config rule evaluation is a compliance state evaluation of a resource by an AWS Config rule in your AWS account, and a conformance pack evaluation is the evaluation of a resource by an AWS Config rule within the conformance pack. | ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| AWS Config | ServiceNow IT Service Management | |||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
| |||||||||||||||||||||||||
| ITSM asset management |
| |||||||||||||||||||||||||
| Change management |
| |||||||||||||||||||||||||
| AWS Config | ServiceNow IT Service Management | |
|---|---|---|
| Likelihood to Recommend | 8.8 | 10.0 |
| Likelihood to Renew | - | 9.0 |
| Usability | - | 9.0 |
| Availability | - | 10.0 |
| Performance | 9.6 | 9.0 |
| Support Rating | - | 7.3 |
| Online Training | - | 1.0 |
| Implementation Rating | - | 10.0 |
| Ease of integration | 6.2 | - |
| Product Scalability | - | 10.0 |