TrustRadius

Axcient x360Cloud vs. OwnBackup

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Axcient x360Cloud
Score 7.1 out of 10
N/A
Axcient CloudFinder (formerly from eFolder) is a cloud service (e.g. Office 365) backup service.N/A
OwnBackup
Score 10.0 out of 10
N/A
The OwnBackup platform is designed to provide a comprehensive Salesforce backup and recovery solution that minimizes user-inflicted data loss risk and costs, supports regulatory compliance, and builds business resiliency.
$500
per month
Pricing
Axcient x360CloudOwnBackup
Editions & Modules
No answers on this topic
SalesForce Backup
$500.00
per month
Offerings
Pricing Offerings
Axcient x360CloudOwnBackup
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Axcient x360CloudOwnBackup
Considered Both Products
Axcient x360Cloud
Verified User
Anonymous
Chose Axcient x360Cloud
The performance and GUI for the previous products were inferior to Axcient's x360Cloud. The price was comparable but we were spending too much time trying to maintain and improve the product which was costing us time in productivity. The feature set was also not as good as what …
JH
Jerry Harper
CEO (Chief Executive Officer)
Chose Axcient x360Cloud
As an MSP, we have been able to provide protection for cloud documents to our customer. With Axcient x360Recover, we can feel confident that we are providing a service that is commonplace today but reliable with Axcient. This protection comes at a reasonable price that makes …
Dustin Blount | TrustRadius Reviewer
Dustin Blount
Operations Manager
Chose Axcient x360Cloud
My absolute favorite thing about the Axcient x360Cloud line up was the options and the bring your own device on some of the non cloud options and they have a strong presence among some of the other competitors. However the cloud agent needs a little more fleshing out in order …
JW
Justin Wong
Support Technician
Chose Axcient x360Cloud
We do not use anything else to backup Microsoft 365 emails and Sharepoint sites.
OwnBackup
Verified User
Anonymous
Chose OwnBackup
The native Salesforce weekly export tool is not a sufficient backup solution. It must be run manually and can not be run more frequently than once a week. The resulting backups are a collection of CSV files. OwnBackup automatically backs up your data daily and has a web …
Features
Axcient x360CloudOwnBackup
SaaS Backup
Comparison of SaaS Backup features of Product A and Product B
Axcient x360Cloud
8.4
Ratings
8% below category average
OwnBackup
10.0
Ratings
10% above category average
SaaS Product Integration8.20 Ratings10.00 Ratings
Multiple Data Restoration Options9.10 Ratings10.00 Ratings
Data Auditing and Search7.30 Ratings10.00 Ratings
Data Storage in the Cloud or On-Premises9.10 Ratings10.00 Ratings
Data Center Backup
Comparison of Data Center Backup features of Product A and Product B
Axcient x360Cloud
-
Ratings
OwnBackup
8.5
Ratings
4% below category average
Management dashboard00 Ratings7.00 Ratings
Retention options00 Ratings10.00 Ratings
Enterprise Backup
Comparison of Enterprise Backup features of Product A and Product B
Axcient x360Cloud
-
Ratings
OwnBackup
8.5
Ratings
1% below category average
Operational reporting and analytics00 Ratings7.00 Ratings
Ransomware Recovery00 Ratings10.00 Ratings
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Axcient x360CloudOwnBackup
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User Ratings
Axcient x360CloudOwnBackup
Likelihood to Recommend
8.6
(0 ratings)
10.0
(0 ratings)
Support Rating
-
(0 ratings)
9.8
(0 ratings)
User Testimonials
Axcient x360CloudOwnBackup
Likelihood to Recommend
We've had the best experiences when needing to recover emails from snapshots and date ranges which have been deleted. The Smart Search works relatively well and is easy to recover. Sometimes the restoration process can take a while depending on the size and amount of emails but is generally ok.
Verified User
Anonymous
Read full review
OwnBackup is a great solution for anyone wanting to backup their Salesforce data reliably. It is also a great solution for archiving older records that still need a UI that allows users to easily access those records in the future.
Verified User
Anonymous
Read full review
Pros
  • Backup
  • Restore
  • Customer Service
JH
Jerry Harper
CEO (Chief Executive Officer)
Read full review
  • We use this for backing up data for unforeseen contingency.
  • This helps our organization to compare, recover and replicate in case of disaster recovery.
Bharath Bhushan Sontike | TrustRadius Reviewer
Read full review
Cons
  • Live chat support is not available for all products
  • Support will sometimes take a while and bounce around to multiple teams and people
  • Search functionality is lacking and confusing
JW
Justin Wong
Support Technician
Read full review
  • More features
  • Better UI for administration
Verified User
Anonymous
Read full review
Usability
This is because the product does what it advertises but does not go above and beyond. It is perfectly usable for what it does but it is still a little confusing and awkward to use.
JW
Justin Wong
Support Technician
Read full review
No answers on this topic
Support Rating
No answers on this topic
OwnBackup has been very responsive on the few occasions where we've needed help.
Verified User
Anonymous
Read full review
Alternatives Considered
We do not use anything else to backup Microsoft 365 emails and Sharepoint sites.
JW
Justin Wong
Support Technician
Read full review
The native Salesforce weekly export tool is not a sufficient backup solution. It must be run manually and can not be run more frequently than once a week. The resulting backups are a collection of CSV files. OwnBackup automatically backs up your data daily and has a web interface to search and manage your backups.
Verified User
Anonymous
Read full review
Return on Investment
  • Competitive pricing for MSP's
  • Client support was top notch and they insured we were able to implement quickly
  • Agent deployment was simple and smoth
Dustin Blount | TrustRadius Reviewer
Dustin Blount
Operations Manager
Read full review
  • Saved hours of time and agony restoring lost metadata.
  • Restored important data that was deleted by mistake.
  • Security and peace of mind.
Samantha Shain | TrustRadius Reviewer
Samantha Shain
Data Solutions Manager
Read full review
ScreenShots