Axcient x360Cloud vs. Spanning Backup

We've had the best experiences when needing to recover emails from snapshots and date ranges which have been deleted. The Smart Search works relatively well and is easy to recover. Sometimes the restoration process can take a while depending on the size and amount of emails but is generally ok.

Incentivized

The only issue we have is when we remove the user from the integrated AD group we need to manually go back and remove the licensing, but there is the option to have archived accounts as well for temporary holds in case we want to disable the account in 365/AD, but need to hold on to the backups for a little longer.

Incentivized

• Backup
• Restore
• Customer Service

• Perpetual email and file backups.
• No limits on backup volume, capacity or file types.
• Excellent Management Console for Administrative users.
• End-user access available for self-management.
• Easy to enable and disable various accounts for backup.
• Easy to restore emails and files from one account to another.

Incentivized

• Live chat support is not available for all products
• Support will sometimes take a while and bounce around to multiple teams and people
• Search functionality is lacking and confusing

Incentivized

• Thus far, Spanning has completely fulfilled all of our backup needs, and we are completely satisfied.
• While we haven't needed technical support yet, we were told that this is conducted via email rather than via phone.

This is because the product does what it advertises but does not go above and beyond. It is perfectly usable for what it does but it is still a little confusing and awkward to use.

Incentivized

It was hands down, one of the easiest solutions to implement overall and has some of the best features also compared to other similar products from many SaaS backup companies. We also integrated the Dark Web monitoring too and it has helped us secure accounts we didn't know had issues, so has improved our security posture too.

Incentivized

I would like a retention option on the data, but since this feature does not currently exist, I give it a 9. Everything has met our standards and needs and we are now freed up from the manual efforts it was taking for backing up Salesforce using the out-of-the-box features of Salesforce.

Incentivized

We do not use anything else to backup Microsoft 365 emails and Sharepoint sites.

Incentivized

Spanning Backup for G Suite backs up Google Drive files and Unitrends is used for more VM infrastructure.

Incentivized

• Competitive pricing for MSP's
• Client support was top notch and they insured we were able to implement quickly
• Agent deployment was simple and smoth

Incentivized

• No longer dedicating a resource to manual efforts.
• Less work and money if disaster recovery is needed compared to Salesforce.

Incentivized