Axcient x360Recover vs. Veeam ONE

This is well suited for the backup of different appliances, i.e., Windows, VMware, and other SAAS and IAAS products. We use Axcient x360Cloud to backup the server and workstations, and it makes it very easy to find and recover deleted data in case it is needed. It is less appropriate when we are trying to open the virtual machines of the backup storepoints and the speed is very slow.

Veeam One works great for monitoring virtual infrastructure. However, other dedicated server monitoring apps do better with monitoring the individual VMs. Where it stands out is its reporting functionality, which allows you to forecast growth and keep track of how you are using your resources. It is also great for companies without a big monitoring budget, as there is a pretty functional free version.

Incentivized

• Axcient x360Recover allows for backup of virtual servers as well as mobile user equipment.
• Scheduling for backups using Axcient x360Recover during non-business hour time-frames is very helpful
• Adjustment of the Axcient x360Recover service for both internet and internal bandwidth usage based on time-frames.

Incentivized

• Proactive Alerting - the product can provide email alerts to notify one of any issues in the environment.
• Capacity Planning and Forecasting - it has the ability to provide an analysis of the current environment as well as provide a report to forecast future capacity requirements.
• Monitoring and Reporting - the software can monitor you environment 24x7 with the ability to provide comprehensive reporting.

Incentivized

• The only thing missing is the ability to cancel a backup as they appear to just continue to try to run even after rebooting the BDR and endpoint until a failure finally occurs.
• The only other ask would be to expand support to Linux operating systems.

Incentivized

• Basically the products works very well and we have been very pleased, but following are some picky details I could suggest for improvement specific to our needs.
• We leave the GUI up on a TV in our Office and on our desktops to visibly see if anything is alerting. It would be nice if you could customize the view to have a smaller minimum view with just the widgets you wanted.
• When the GUI starts on a multi-monitor setup it always returns to the primary and any popup windows always go to the primary instead of the monitor you have the application running in.

Incentivized

We've been using Axcient over the years and have worked with their development team to suggest new features, something that you would not normally be able to do with other companies. They listen to what we have to say and understand that we are a business, just like them. It's great to know that someone will always be there for you when you need them.

Incentivized

It is overall very easy to install and get working. Install the application, select the drives you want to backup or leave blank and backup all drives. It starts to run immediately. You configure all the backup retention and how often to run in the portal so once you deploy the agent it is very easy to get started. After the backup completes. The portal will perform a test boot and auto verification of the image.

Incentivized

The software is a joy to use. The user interface is good overall and you can find frequently needed things easily and quickly. Some less frequently needed things eg. settings are hidden under several menus and one might have to look for those for a while. We also haven't had any issues with the products reliability.

Incentivized

Issues with failing backups drag out for months at a time. Axcient hardware replacements are quick to be suggested by support but as the issues are most often with the software architecture this almost never helps. Support often uses their access to the appliance as a back door into customer environments without our consent and despite our repeated complaints, accessing our customers servers and executing disruptive diagnostics like chkdsk in the middle of production hours for that customer environment. More recently they've been blaming their frequent off-site transfer failures on our customer's firewalls (of all makes and models) and insisting that the only possible resolution is to increase the TCP session timeout dangerously high (multiple hours), putting every client environment at substantial disk of even accidental Denial of Service attacks. Talking to any two support individuals, even when escalated all the way to their development team, often yields entirely different and contradictory answers regardless of the problem.

Incentivized

Support, as mentioned earlier, is often slow to respond for Veeam ONE requests. To Veeam's credit, they will work on an issue until they find a solution, and will even develop a specific hotfix for your environment if one is needed, but response time is just slow.

Incentivized

I had the miss fortune to go back to this device. Alot has changed since the first time I had used it. Now instead a full deployable network appliance, you have to download a preconfigured virtual machine that will only run on an ESXi server. What about Hyper-V? I have many clients that are Hyper-V only. I setup a test lab to get this thing up and running and it has been a nightmare to say the least. Will be looking at other options.

Incentivized

Reliable, Faster and Cheaper then the competition. Datto gave us a bad taste in our mouth on our very first client. We purchased their recommended hardware, setup and our initial install at a trial clients office with the engineer and one of our techs and when the time came, the engineer was unable to get their own product to work as expected. Luckily for us, we already explained to the client that this was a trial so we were not held accountable but if this was a live instance, it would of been embarrassing

Veeam One is very easy to use, easy to configure and get what you want. The integration for Veeam Backup is perfect, for today i think Veeam need to make Veeam One monitor Microsoft 365 envirioment, this will give great imput and integrated with Veeam Backup for 365 will be amezing.

• The few customers I have I feel confident and comfortable that a disaster will make recovery easy and fast for my clients.
• I can set it up and forget about it with reports and alerts
• I recommend it to any client that requires a good solid backup solution;

• The most valuable reports can safe us a lot of headaches and downtime. What used to be an emergency once in a while is an afterthought as we proactively prevent those same issues in less than 5 minutes a week.
• The simplicity has allowed us to offload some virtual environment monitoring to a junior associate.
• Initial deployment took some time because we couldn't get licensing figured out, but it has been smooth sailing since then.

Incentivized