Axero vs. Socialtext (discontinued)

Specific scenarios where Communifire would be well suited to an organisation, would be companies that are people focused and committed to frequent and open communication channels from both the top-down and bottom-up. It also would suit organizations that are committed to providing the staff opportunities to collaborate, share and actively contribute to company initiatives and planning. If these aren't elements of your organization's culture, the system would still work for you or those companies who just want to push information out and have an effective intranet. Communifire would cater to these scenarios just as well and is more than capable of providing that type of simple solution.

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

• Support. Support. Support. Did I say excellent support? :)
• Flexiblity and ease of use.
• Responsiveness of Axero Solutions with changes.
• Ability to make changes to the platform without programming.

• Ease of the use of application
• Application does not freeze while attaching data files or pictures
• Unlimited data storage

• You can't duplicate broadcast messages or schedule ones in advance if they've already been sent.
• The analytics on broadcast messages is nonexistent.
• I wish the digests had rich text.

Incentivized

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

This rating has a caveat - there is always room for improvement, and this team gets it. You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research. Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want. The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you. This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.

Never any problems. Quite impressed

Works in real time.

I have always found Communifire support to be exceptional. We have had a personal account manager who has been very helpful.

Incentivized

I found the system to be very flexible and the Communifire team very supportive in helping me identify solutions for my goals.

I evaluated a number of platforms. Here's the list: Mango Apps, Jive, Jostle, Zyncro, Bitrix 24, Exo platform, Huddle, Confluence, Hip Chat, Wrike, Hive. Some of the other platforms were really nice but Communifire was the platform that best meet our needs.

Incentivized

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• Faster, more consistent onboarding. We host all training materials in an easy-to-access and easy-to-update space.
• Better product knowledge = greater sales. We post training information about new products for immediate use by all team members.
• Better communication within the store team translates to better customer service. Keeping part time team members up-to-date has always been a challenge. Now they are able to catch up quickly when they get to the store.

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions