TrustRadius

axiUm Dental vs. Cloud 9 Software

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
axiUm Dental
Score 0.0 out of 10
N/A
axiUm is a practice management system with editions for either large multi-site dental practices or dental service organizations, dental schools, or smaller practices. It is supported by the Exan Group, a division of Henry Schein.N/A
Cloud 9 Software
Score 9.7 out of 10
N/A
Anytime, anywhere access to patient data is critical in this day and age. Cloud 9 Software is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs which provides 24/7 live access to treatment planning, images, and patient data from any internet-enabled device. Cloud 9 states they have successfully deployed their cloud-based practice management software at more than 1,500 locations, and currently connects almost 15,000 individual users from…N/A
Pricing
axiUm DentalCloud 9 Software
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
axiUm DentalCloud 9 Software
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
axiUm DentalCloud 9 Software
User Ratings
axiUm DentalCloud 9 Software
Likelihood to Recommend
-
(0 ratings)
8.6
(8 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
axiUm DentalCloud 9 Software
Likelihood to Recommend
Henry Schein
No answers on this topic
Cloud 9 Software
Charting is easy. Clicking on all that tabs at each appointment. That makes it a lot quicker when charting. I would like to see a new tab to view X-rays. When I have to scroll through all the photos to view when we took the last x-rays, it’s a lot because we take photos at every appointment.
MI
Melody Ingall
Orthodontic assistant
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Pros
Henry Schein
No answers on this topic
Cloud 9 Software
  • Awesome support via chat and phone
  • Rewards program
  • Cloud based
  • Multiple ways to do each task
  • Personal customer experience
  • User friendly software
  • Offer online classes and yearly meetings
  • Platform to make changes and requests - yes they implement the ideas frequently as well
  • The training staff was outstanding!
Verified User
Anonymous
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Cons
Henry Schein
No answers on this topic
Cloud 9 Software
  • I wish the check out process could be a little more simplified.
  • I feel I do a lot more clicking with the mouse with opening and closing screens.
  • When clicking on a patient in the schedule I wish it showed who I'm calling to verify and appointment without opening the patients chart.
SG
Stephanie Grates
Scheduling Coordinator
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Likelihood to Renew
Henry Schein
No answers on this topic
Cloud 9 Software
Easy to use!
Verified User
Anonymous
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Usability
Henry Schein
No answers on this topic
Cloud 9 Software
Easy peasy! Easy to navigate and start using from day one!
Verified User
Anonymous
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Support Rating
Henry Schein
No answers on this topic
Cloud 9 Software
I have spoken to several support members along the way, and everyone is super helpful and exited to find a solution. Everyone is courtesy and patient. I had a problem that I could not figure out on my own and just with my description, I was given clear step by step instructions to get it solved!
Verified User
Anonymous
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Implementation Rating
Henry Schein
No answers on this topic
Cloud 9 Software
Better training/trainors
Verified User
Anonymous
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Alternatives Considered
Henry Schein
No answers on this topic
Cloud 9 Software
The non-server version of Ortho2 we were already using would have cost a significant amount to merge our three separate office databases. Cloud 9 already had parameters set to be able to do this. All of our documents and images transferred over with just minor issues- like where would our online forms go that Cloud 9 did not have an automatic home for. Cloud 9, on the other hand, does not have nifty image layout options, their letter editor is a cranky non-Word program I do not like, and creating custom reports is definitely easier in Ortho2.
Verified User
Anonymous
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Return on Investment
Henry Schein
No answers on this topic
Cloud 9 Software
  • We could access everything from home during Covid shutdowns since it’s cloud based.
  • Negative would be more time editing photos & more clicks to get to things.
  • It has also made billing and insurance claims easier.
Cheslie Clark | TrustRadius Reviewer
Cheslie Clark
Dental Assistant
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ScreenShots