Azuba CCM vs. Directly

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azuba CCM
Score 6.0 out of 10
N/A
N/AN/A
Directly
Score 6.8 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
Pricing
Azuba CCMDirectly
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Azuba CCMDirectly
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Azuba CCMDirectly
Best Alternatives
Azuba CCMDirectly
Small Businesses
EZ Texting
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Score 8.8 out of 10
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Score 8.8 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 8.6 out of 10
Quadient Inspire
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Score 8.6 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 8.6 out of 10
Quadient Inspire
Quadient Inspire
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Azuba CCMDirectly
Likelihood to Recommend
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
Azuba CCMDirectly
Likelihood to Recommend
Napersoft
No answers on this topic
Directly Software, Inc.
It is well suited for customer experience service management but, it should focus more on a support system.
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Pros
Napersoft
No answers on this topic
Directly Software, Inc.
  • customer messaging management
  • IVR
  • Branding
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Cons
Napersoft
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Directly Software, Inc.
  • support
  • moderation
  • termination process
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Alternatives Considered
Napersoft
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Directly Software, Inc.
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
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Return on Investment
Napersoft
No answers on this topic
Directly Software, Inc.
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
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ScreenShots