Azuga Fleet vs. ServiceMax

Azuga Fleet is good for small or large companies alike. A very effective way to track the fleet and drivers.

Incentivized

ServiceMax boasts that it runs natively on the SalesForce platform however, in reality, it functions less as a native component and more so as a confusing doppelganger that redirects your work at every turn from its intended output to something else entirely. Although it blends right into SalesForce on a surface level it is by no means seamless as it takes every frustrating or slow element of its host platform and amplifies them, seeming exponentially at times. This is of course until you'd like the ServiceMax components to differentiate themselves in some manner from elements that are actually native to SalesForce. For example, let's say you'd like to run a report of tickets pending review for invoicing but both SalesForce and ServiceMax's service platforms have the record types "Ticket" and "Invoice", what do you do? Well, you get to take part in what will soon become your new top housekeeping task, hours of trial and error until you stumble upon the magic combination of selections that might get you *most* of your data. In short, ServiceMax is...

1. Painfully slow - I wrote this review while waiting for it to update a single line in Price Book)
2. Inherently buggy
3. Unintuitive
4. Hopefully shortlived

• Detail of location on maps
• Customizing each vehicle specifications
• Easy to set up landmark locations (Office Location, Customers locations)

Incentivized

• ServiceMax easily creates service tickets and tracking information.

Incentivized

• We have had some vehicles lose tracking in certain areas of the state where coverage is weak.

Incentivized

• The offline sync is very buggy and has many limitations. Recovery of the sync if it fails because of technicalities is in many ways, unrecoverable and unexplainable by the user.
• No integration with Salesforce knowledge articles.
• Support is limited and usually not knowledgeable about their own products.

Incentivized

If/when we have an issue, they have been very timely in assisting us.

Incentivized

Engaged account management. Support is based worldwide but handoffs have not been too painful.

Incentivized

Azuga Fleet is much more user friendly. The information is the same, but Azuga Fleet delivers that information in a much easier and more logical way. The reporting functionality of Azuga Fleet is so much better than GeoTab--easier to access, easier to read, and just better overall. The only feature that GeoTab has is the school bus capability. But, it is also a much more difficult install. For the majority of our vehicles, the easy plugin install of Azuga Fleet is all we need.

Incentivized

ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.

Incentivized

• Azuga Fleet has helped us address attendance/tardy issues with onsite employees.
• Azuga Fleet has helped us address unsafe driving habits with employees.
• Azuga Fleet has helped us keep up on vehicle maintenance in a timely fashion.
• Azuga Fleet helps us Dispatch the closest technician to a customer in emergency situations.

Incentivized

• We are able to track and easily report on the location of all our installed hardware to pinpoint issues.

Incentivized