Azure API Management vs. IBM Cloud Pak for Integration

The range of policies that enable the APIs to loosely couple it with security, rate limit, retry, etc. are good. We can easily tie authentication mechanisms to external and other internal services without having to modify the backend.

Incentivized

We are always working on improving our brand - good customer care and efficient services are the roads to that. By picking IBM's AI automation, we are able to coordinate and connect processes around the company to deliver efficient services on store and online on our website. We've been able to seamlessly automate and digitize most of our operations.

Incentivized

• Management of APIs
• Security of the API through Azure AD, AD B2C etc.
• Providing an outer layer through APIs

• Test generation gives useful insights into missing tests before launching the bots.
• Open API files helps us understand what is running behind the scenes.

Incentivized

• Cost - the upfront cost is a bit restrictive. I've been told it is because there are a few underlying VMs that are running this service. So if you're just starting out with API management, it can be an expensive proposition. Value increases as you add additional APIs. If you're using Azure B2C for the developer portal, you'll require Standard or Premium since they support AAD integration.
• Security granularity - at time of writing, APIM doesn't support breaking out operations to products. For example, if you have an API that has a GET and a POST operation, and you want the POST operation to require a different subscription. There is a work around, but it makes management a bit messy.
• Developer and Publisher portal - it's a little weird. Microsoft hasn't migrated all the publisher portal functionality into the "native" Azure portal. So some of it feels a little weird - especially when working with the content management side of things for the developer portal.
• Scaling - while it's easy to scale up, the cost of APIM ramps up very quickly. Standard -> Premium is a 4x jump.

Incentivized

• Natural language processing needs more attention to have more flowing conversations.

Incentivized

Azure APIM vs Amazon API Gateway:

1) Azure APIM was a complete package that included a developer portal.

2) We are very Microsoft centric - so the Microsoft product suite aligned very well with our business needs.

3) It was faster and easier to stand up Azure APIM for testing than it was for the Amazon API Gateway.

Incentivized

• It’s really pay as you go, so it's not that costly to get in and try it out. There’s no expensive client to buy and manage, but you do need to stay on top of the rapidly changing Azure environment to be sure you upgrade or adjust when needed.
• It’s not great having more than one API tool, but it’s ok to spread out your work, as you always want the right tool for the right job. For example, if you are a Salesforce-heavy organization, I’d go with Mule over Azure.
• It was easy getting an external consultant access to the tool to build their own API for a project they were working on for us.

Incentivized

• Achieving consistency across operations.
• IBM RPA provides bots to handle the micron tasks which are monotonous and boring.

Incentivized