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B2Field vs. Oracle Service

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B2Field

Oracle Service

235 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    B2Field

    		N/A
    Mid-Size Companies (51-1,000 employees)
    		Mobile workforce management platform with Desktop/Mobile application admin panel and Mobile application for employees. B2Field enables businesses to manage their mobile workforce efficiently. GPS tracking with task management, dispatching, scheduling solution for field employees. Create dynamic schedules and plan optimal routes View drill-down field activity data, including visits and travel history Analyze operations data to save on fuel costs and…

    $15

    user

    Oracle Service

    Score5.1 out of 10
    		N/AOracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.N/A
    Pricing
    B2FieldOracle Service
    Editions & Modules
    Basic
    $15
    user
    Business
    $25
    user
    Professional
    $40
    user
    No answers on this topic
    Offerings
    Pricing Offerings
    B2FieldOracle Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    B2FieldOracle Service
    Incident and problem management
    Comparison of Incident and problem management features of B2Field and Oracle Service
    Feature
    B2Field
    -
    Ratings
    Oracle Service
    7.5
    78 Ratings
    Organize and prioritize service tickets00 Ratings7.073 Ratings
    Expert directory00 Ratings7.553 Ratings
    Subscription-based notifications00 Ratings7.057 Ratings
    ITSM collaboration and documentation00 Ratings6.750 Ratings
    Ticket creation and submission00 Ratings9.074 Ratings
    Ticket response00 Ratings8.074 Ratings
    Self Help Community
    Comparison of Self Help Community features of B2Field and Oracle Service
    Feature
    B2Field
    -
    Ratings
    Oracle Service
    7.3
    74 Ratings
    External knowledge base00 Ratings6.865 Ratings
    Internal knowledge base00 Ratings7.774 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of B2Field and Oracle Service
    Feature
    B2Field
    -
    Ratings
    Oracle Service
    7.2
    76 Ratings
    Customer portal00 Ratings7.569 Ratings
    IVR00 Ratings7.635 Ratings
    Social integration00 Ratings4.746 Ratings
    Email support00 Ratings7.874 Ratings
    Help Desk CRM integration00 Ratings8.654 Ratings
    User Ratings
    B2FieldOracle Service
    Likelihood to Recommend
    -
    (0 ratings)
    5.1
    (89 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (9 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (5 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (4 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (11 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)