Back vs. Kayako
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Back | N/A | Mid-Size Companies (51-1,000 employees) | Back is a collaboration and automation platform that enables internal service and business operations teams to manage workplace requests in one platform. The digital workplace promised to improve work for humans. But instead of removing distractions, it multiplies them. Finding or filing a piece of information can be time consuming, as everything is scattered throughout various systems. Getting help for a problem from the right colleague isn’t trivial, as different teams often use… | $40 per agent per month |
 Kayako | Score6.8 out of 10 | N/A | Kayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media. | $79 per month |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Likelihood to Recommend | - | 1.0 |
| Likelihood to Renew | - | 7.8 |
| Usability | - | 10.0 |
| Availability | - | 7.5 |
| Support Rating | - | 2.1 |
| Implementation Rating | - | 9.0 |