BankStride vs. Coinbase

BankStride has saved us a tremendous amount of time and has been a key driver of growth and productivity within our company. The platform makes it easy for borrowers to submit documents, so the number of loan exceptions across our portfolio has decreased substantially. As a result, we can quickly identify pockets of risk within our loan portfolio and take appropriate steps to address areas of concern. It also makes regulatory audits and reporting much easier

Coinbase is well suited to the beginning investor, or someone who wants to learn more about Crytpo. While not all forms of Crypto are available for purchase outside of Coinbase Wallet, the variety is great. Also, the way their graphs display performance over time is so convenient, we do not have to do excessive outside research, because Coinbase is great at keeping relevant information in one place.

Incentivized

• automates document collection
• automates loan monitoring
• automates risk reporting
• loan portfolio management
• construction loan monitoring
• loan draw management
• loan processing
• secure document collection
• loan exceptions management
• vendor management
• OCC compliance
• Regulatory reporting
• regulatory compliance

• Coinbase has a really nice looking design which offers for a better user experience.
• Coinbase is extremely easy to use.
• Coinbase does a great job delivering company news/changes to its users.
• Coinbase offers frequent updates which makes you feel more secure using their services.

Incentivized

• Wish it was free

• The fees coinbase charges on top of the crypto networks are relatively high, compared to the rest of the industry
• Under load/high volume, the site and application become unresponsive
• Customer support is lacking. It's hard to talk to a human and get a real response to your questions/concerns. This is particularly irritating since we're dealing with money.

Incentivized

The application and desktop versions are updated regularly and rarely experience down time.

Incentivized

I haven't needed to contact support for Coinbase yet—it's probably because it is super easy to use and very intuitive. If I were to use the support, it would probably be better than these other companies because most of the other ones come from foreign markets or aren't as big as Coinbase.

Incentivized

nCino does not offer the automation features that BankStride does, which is why we went with BankStride. nCino is much more expensive (and requires Salesforce) and seems to lag a bit. It's a heavy lift for banks to implement, whereas BankStride can be implemented immediately. I believe BankStride can integrate with nCino which could be helpful, but in my opinion, BankStride is a stand alone product.

Coinbase and robinhood both offer crypto trading and investing. Coinbase, however, also offers to stake along with sending and receiving crypto. It's also nice that Coinbase focuses on crypto rather than also offering the purchasing and selling of stocks. Coinbase also does a better job of trying to educate their users about each crypto and often offers free crypto with that education. I use Coinbase for crypto trading/purchasing for those reasons.

Incentivized

• $17,400 saved per user per year on average
• Approximately 290 hours saved per user per year

• I have been interested in investing. But certain stocks are high. Cryptocurrency is open to whatever amount you have unlike stash or e-trader that only you a small amount to ownership
• I get the benefits to be educated on a few currencies and blockchains. They even give you a starting amount to get you trading
• To withdrawal, coinbase ask which currency to withdraw from. Then give a QR code to point at a bitcoin ATM or service.

Incentivized