Barracuda Backup vs. Unitrends

If you are a small business with a few machines and your backups aren't of servers that are public facing. If you had to restore a server from backup, it would take a day at least. So, if the server being restored was public facing, that may impact customer relations.

Incentivized

Application restorations will be tested fully automatically
and measures what the actual recovery time is and what the recovery points are.
It's analysis compliance with service-level agreements and also identifies any potential
threats to data recovery. If the system identifies an issue, then it will
notify the user and will recommend steps for correcting those issues. Unitrends Data Center Backup and Recovery provides fully automated and customizable dashboards which require less
administrative interaction on a day-to-day process.

Incentivized

• The cloud control is great!! I'm able to restore files and folders from basically any machine on the Internet. I can restore either the local machine I'm using at the time, or directly to the server from which it came.
• The user interface. Very easy to use and understand. Loads of options and configurations you can optimize for your particular needs.
• Instance replacement. We have had an issue with one unit due to some hardware failure. Barracuda was amazing on getting this replaced quickly and getting us back on track.

Incentivized

• The setup of the device is very straightforward and simple. It's not confusing when configuring the backup device.
• Adding assets to the system is very easy. The Unitrends agent that enables the backup of devices is simple to install. Once it is installed, you move on to creating a job for backing up the asset, which is also simple to setup.
• Looking at the whether backup jobs are successful has a well laid out UI. You can filter by almost anything you want to find specific jobs or assets to check on the backups that were made.

Incentivized

• You can't define backup systems to just go to the cloud, it has to be stored locally as well, which eats up the local storage.
• These appliances are high-priced for a small amount of storage and if you want to upgrade, you buy a new appliance. There's no replacing hard drives, you basically move up $5K for each 2Tb and replace the entire appliance each time. It's not a healthy model for growth.

Incentivized

• When attempting to do a restore, it is a bit clunky on the process. While when it is completed it does work, but kind of confusing, especially on your first attempt.
• We had to back up not only AD servers, mixed environment of stand-alone and VM's we also still had Netware servers that required a backup. It was a bit more tedious setting the Novell servers up for backup. A cleaner install for Netware would be nice, but not sure how big of an issue that will be since it is less used (Netware).
• Unitrends and VMware work well with snapshots, but it needs to be emphasized that in some instances you need to REMOVE any existing snapshots of a server before you do different tasks, or it will not work at all.

Incentivized

Love the units

Incentivized

I am 100% likely to renew my Unitrends support and keep my appliance. I don't see any products that have come close to being able to do the on-prem and cloud backups with the ease of Unitrends. This is a great tool and I can't imagine someone wanting to implement anything else.

Incentivized

Dashboards and interfaces within Barracuda Backup are very easy to navigate, with clear success/warnings shown. Setting up backup jobs is probably one of the most simplest tasks - compared to competitors we trialed. Trouble shooting backup issues is also simple due to clear errors (VSS errors shown in a understandable format for example)

Unitrends is simpler that most other appliances but I believe there is some room for improvement. The backup wizards could be simpler and retention rates need to be easier to understand. The registration of appliances with the appliance can be frustrating. Once the appliance is setup to backup the various machines it is a breeze to administer.

Incentivized

The appliances have been there when we need them and have rarely if ever gone down. Hardware issues have been resolved quickly.

Incentivized

The hardware is adequate and speedy. The user interface responds quickly. Backups complete quickly.

Incentivized

They are always quick to get you routed to a tech support person and always get follow up after contacting them. Last experience was amazing, she adjusted my boxes and they perform even better. I cannot say enough about the support. We had some trouble with one of the windows servers leaving the volume shadow copy out there and would fail. They worked with us to adjust and get working. After that it has been months since I have had to do anything with the server to keep the backups running.

Incentivized

They're incredible, attentive, thorough. They make sure my issue is resolved and follow up. I'm usually behind on giving them a reply or an update. They have always gone above and beyond for me, and I'll continue to do the same for them.

Incentivized

It was sufficient to get started. It was not super deep. We called support often to get going.

Incentivized

Work on a backup agent for Mac OS X or any Apple OS.

Incentivized

We were contacted by Unitrends and they scheduled a training/install/configuration session with us. They were more than happy to answer any questions we had and we arranged an additional session with them to help us with the archiving. The implementation went very well with no major issues.

Incentivized

The time necessary to manage Barracuda Backups is leaps and bounds superior to Backup Exec. Backup Exec has tons of great features but required constant maintenance. In the end we just wanted the ability to easily schedule, set retention periods and the ability to backup and restore. Barracuda does this exceptionally well.

Incentivized

While all of the products I evaluate could do the job and I have experience with them all, Unitrends' solution is just easier and more affordable. All solutions have negatives, but Unitrends' are so easy to live with that I had no reason to make a change. I'd also put their support up against anyone. You can almost always get someone if you need them, but I almost never need help.

Incentivized

Once you exceed the capacity of the appliances, you have to forklift a new appliance. This is very expensive.

Incentivized

• It is much lower priced than the alternate solution we where thinking about purchasing.
• It was initially a much more cost-effective solution until they changed their cost model making the ROI go down over the last 2 years.
• It saved our districts, that we on-boarded, the cost of new hardware. The deduplication factor kept the total size down for new adds.

Incentivized

• The security of disaster recovery is important, and Unitrends Data Center Backup and Recovery helps us
• We went with cheaper alternatives for less important data
• The large cost keeps us from utilizing Unitrends Data Center Backup and Recovery in a larger capacity

Incentivized