BarTender vs. Cin7 Orderhive

Bartender may well be suited for larger companies who have people with Bartender experience, but it is an unnecessarily complex suite of apps that takes some getting used to. Smaller IT shops looking for something more user-friendly, slightly less expensive, and more streamlined should look for alternatives. Some applications are built specifically to use Bartender template files, and in those cases, you may not have an alternative.

Incentivized

Setting up was covered by a dedicated account rep. It was a smooth and relatively easy process. Problems started a year in when I lost my dedicated account rep. Customer service would refer to the instructions when a question was asked. Sadly they didn't understand the question most of the time.

• Can create macros to test ranges of serial numbers
• can be linked to electrical test stations in assembly of electronic modules

Incentivized

• Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
• There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
• This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.

• Resource Intensive - Can use a lot of resources
• Pricey - But you get what you pay for
• Licensing can be quite difficult to understand

Incentivized

• shipping, I would like to be able to handle returns more easily.
• I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.

Easy to renew and update the license

Incentivized

Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.

I often have to try to troubleshoot printing issues for other team members, but I have never reached out to a BarTender support network. I’ve always just tinkered within the app to figure it out.

Incentivized

The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.

We do use Zebra label designer, a free product, in circumstances where we don’t need a complicated label, such as no serialization, no connection to a dynamic database, etc. If we were to pull those instances into BarTender, we would need more licenses, which are expensive

Incentivized

Sadly I can't give Cin7 Core a review, because they haven't been able to resolve connection issues and it's been 3 months. But I'm done with this company

• Increased accuracy and consistency
• Improved speed of batch printings
• Customization permitted adapted features for our unique applications saving time and efforts

Incentivized

• There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.