BASIC Guru vs. Take Command Health

Guru is very well suited for storing lots of product information. It's very easy to tag and organize your Guru cards which makes it easy sort through later. You can also assign certain people the responsibility of making sure their team's Guru cards are up to date which also keeps everything clean, organized, and updated.

Incentivized

Customer Service by phone is excellent.

• Google Chrome integration works great
• Easy and user-friendly UI
• Great tagging, sorting, and organizing capabilities

Incentivized

• Making QSERHA payments
• Response time
• Documentation of all payments for taxes

Incentivized

• Chrome extension often fails to work properly
• Difficult to learn at first
• General search function can be improved

Incentivized

• In my experience, don't refund when they should
• In my experience, will choose to chat you back instead of email, which means you don't get a response
• In my opinion, platform is confusing

Incentivized

Guru was difficult to learn and navigate at first, but once you get the hang of it, it is very efficient and actually makes day-to-day work a lot easier

Incentivized

Very user friendly - as an employee and admin.

• There was a steep learning curve for many in our team
• We mainly use Chrome integration and sometimes the application fails to load
• With thousands of Guru cards, searching up one specific card can sometimes be difficult as the query brings up so many results based on a key word

Incentivized

• Great tax benefits
• Ease of offering health insurance to our employees to retain top talent