Bettermode vs. Website Toolbox

During COVID-19 Tribe [Community Platform] allowed non-profit organizations to utilize the premium features for free which was a great benefit. It has helped us utilize our community in order to answer questions rather than having an abundance of support tickets. Tribe [Community Platform] needs to increase spam filters and bot accounts however, as many of the community's are overrun with them. I manually remove these accounts each week.

Incentivized

Website Toolbox is a huge improvement over self-hosted forums. It attempts to host forums that failed over the effort required to keep these free of spam.

• Straightforward setup and configuration
• Embeddable widgets to add community experience directly inside the site
• Cost effective compared to other products based on the available features
• Dedicated and super responsive account managers
• Relatively easy integration using the API

• Fights spam.
• Prevent fake accounts.
• Keep forums clean by requiring post approval.

• Terrible user experience (especially on mobile), way too overclutered
• Restricted to Tribe's default layout
• You have to pay $85/m - $249/m to get access to apps, support and remove Tribe logo
• Looks pretty old and works rather slowly

• Customization of JavaScript/CSS.
• Billing notifications.

Tribe Community Platform is inspired by modern social networks. The team behind Tribe Community Platform has carefully studied the user behavior on online networks to add the best practices to their platform.

It is fast, easy to configure, and does what it promises. Also, the pricing based on monthly active users is great in comparison to other solution who simply charge based on the registered users.

The Support and Success team have been highly responsive, in general, most of the queries get answered within a day (sometimes even a few hours). They helped us immensely with brainstorming and suggesting the best practices to set up the community for success during our onboarding period. Some of our suggestions to add certain features were well-accepted and the product team worked on them to solve the issues.

Support is rarely needed. When needed, they are friendly and fast to understand and address the problem.

It's easy to use and also many of my colleagues recommend Tribe Community Platform which can help us to engage with more of our audience easily.

• Better search presence via user-generated content.
• Powerful customer engagement.
• Self-service (deflecting support tickets).
• Feedback collection.

• It has improved our self-service customer support.