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BeyondTrust Remote Support vs. Chrome Remote Desktop

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BeyondTrust Remote Support

    Score8.8 out of 10
    N/ABeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…N/A

    Chrome Remote Desktop

    Score8.4 out of 10
    N/AChrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension. It is free to use.

    $0

    Pricing
    BeyondTrust Remote SupportChrome Remote Desktop
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BeyondTrust Remote SupportChrome Remote Desktop
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    BeyondTrust Remote SupportChrome Remote Desktop
    Considered Both Products
    BeyondTrust
    Chose BeyondTrust Remote Support
    I also use Chrome Remote Desktop to connect to unattended digital signage, but that requires installing an agent on each target machine. Windows Remote Desktop works in some cases, but you cannot connect to a user's active desktop. Bomgar is the perfect support tool as it …
    Incentivized
    Chose BeyondTrust Remote Support
    • Better implementation
    • Better pricing plan
    • More secure
    Incentivized
    Chose BeyondTrust Remote Support
    I use to combine the software if one wasn't doing it's job or didn't have a particular feature... but Bomgar - ALL IN ONE LOVE IT.
    Google
    Chose Chrome Remote Desktop
    Bomgar is probably one of the best support/Unattended remote access solutions out there. LogMeIn is a close second. However, the cost of both these solutions can be daunting. However, a third option, Jump Desktop, is slick since it uses a propriety 'fluid' streaming protocol …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    BeyondTrust Remote SupportChrome Remote Desktop
    Remote Administration
    Comparison of Remote Administration features of BeyondTrust Remote Support and Chrome Remote Desktop
    Feature
    BeyondTrust Remote Support
    9.1
    52 Ratings
    Chrome Remote Desktop
    8.4
    18 Ratings
    File transfer8.849 Ratings8.09 Ratings
    Instant message9.150 Ratings8.05 Ratings
    Access to sleeping/powered-off computers6.031 Ratings7.08 Ratings
    Session record9.142 Ratings9.05 Ratings
    Annotations8.934 Ratings9.04 Ratings
    Screen sharing00 Ratings6.017 Ratings
    Secure remote access with Smart Card authentication00 Ratings9.03 Ratings
    Over-the-Internet remote session00 Ratings10.018 Ratings
    Initiate remote control from mobile00 Ratings8.016 Ratings
    Remote management of servers & workstations00 Ratings9.016 Ratings
    Remote Active Directory® management00 Ratings9.04 Ratings
    Centralized management dashboard00 Ratings9.08 Ratings
    Monitoring and Alerts00 Ratings9.04 Ratings
    Multi-platform remote control00 Ratings7.013 Ratings
    User Ratings
    BeyondTrust Remote SupportChrome Remote Desktop
    Likelihood to Recommend
    9.3
    (111 ratings)
    9.0
    (18 ratings)
    Likelihood to Renew
    10.0
    (63 ratings)
    7.0
    (2 ratings)
    Usability
    9.2
    (29 ratings)
    9.0
    (4 ratings)
    Availability
    8.8
    (9 ratings)
    -
    (0 ratings)
    Performance
    8.4
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    9.7
    (28 ratings)
    3.8
    (7 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.8
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (13 ratings)
    10.0
    (1 ratings)
    Configurability
    8.2
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (5 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    -
    (0 ratings)