BeyondTrust Remote Support vs. DeskRoll Remote Desktop
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 BeyondTrust Remote Support | Score8.8 out of 10 | N/A | BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of… | N/A |
 DeskRoll Remote Desktop | Score9.5 out of 10 | N/A | DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote… | $8.25 per user/per month |
| BeyondTrust Remote Support | DeskRoll Remote Desktop | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | $3.25 per seat/per month | ||||||||||||||
| Additional Details | — | With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions. | ||||||||||||||
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| Remote Administration |
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| BeyondTrust Remote Support | DeskRoll Remote Desktop | |
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| Likelihood to Recommend | 9.3 | 7.0 |
| Likelihood to Renew | 10.0 | - |
| Usability | 9.2 | - |
| Availability | 8.8 | - |
| Performance | 8.4 | - |
| Support Rating | 9.7 | - |
| In-Person Training | 9.1 | - |
| Online Training | 8.8 | - |
| Implementation Rating | 10.0 | - |
| Configurability | 8.2 | - |
| Ease of integration | 9.1 | - |
| Product Scalability | 9.1 | - |
| Vendor post-sale | 9.1 | - |
| Vendor pre-sale | 9.1 | - |