BeyondTrust Remote Support vs. Heimdal Remote Desktop
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 BeyondTrust Remote Support | Score8.8 out of 10 | N/A | BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of… | N/A |
 Heimdal Remote Desktop | N/A | N/A | Heimdal’s Remote Desktop enables System Admins to support users or access unattended computers. The solution supports: • Dashboard-to-agent (Windows+ Windows Server; Linux, Android, MacOSX) • Agent-to-agent (Windows+ Windows Server) • Dashboard-to-NO agent (Windows+ Windows Server; Android, MacOSX, IoS with view only due to IoS limitations) Remote Desktop works stand-alone or as part of Heimdal’s… | N/A |
| BeyondTrust Remote Support | Heimdal Remote Desktop | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| BeyondTrust Remote Support | Heimdal Remote Desktop | |||||||||||||||||||
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| Remote Administration |
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| BeyondTrust Remote Support | Heimdal Remote Desktop | |
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| Likelihood to Recommend | 9.3 | - |
| Likelihood to Renew | 10.0 | - |
| Usability | 9.2 | - |
| Availability | 8.8 | - |
| Performance | 8.4 | - |
| Support Rating | 9.7 | - |
| In-Person Training | 9.1 | - |
| Online Training | 8.8 | - |
| Implementation Rating | 10.0 | - |
| Configurability | 8.2 | - |
| Ease of integration | 9.1 | - |
| Product Scalability | 9.1 | - |
| Vendor post-sale | 9.1 | - |
| Vendor pre-sale | 9.1 | - |