BeyondTrust Remote Support vs. LogMeIn Resolve

BeyondTrust Remote Support

LogMeIn Resolve

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BeyondTrust Remote Support	Score8.8 out of 10	N/A	BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…	N/A
LogMeIn Resolve	Score8.1 out of 10	N/A	LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.	$29 per month

Pricing

BeyondTrust Remote Support

LogMeIn Resolve

No answers on this topic

Remote Access: $29
per month
Remote Support Plus: $55
per month
Standard Endpoint Management: $70
per month
Premium Endpoint Management: $78
per month
Premium: Contact Sales

Pricing Offerings
BeyondTrust Remote Support	LogMeIn Resolve
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

No setup fee

—

Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%

Community Pulse
Key User Insights
	BeyondTrust Remote Support	LogMeIn Resolve
Considered Both Products	BeyondTrust Verified User Chose BeyondTrust Remote Support Bomgar gives us the ability to extend our technical support out to users who are not on campus. This comes in handy when employees have issues with passwords or registration and they need a little assistance. And [BeyondTrust Remote Support (Legacy)] works across many platforms … Incentivized Helpful? Jeremy Stephens Manager of Analytics, Customer Operations in Customer Service at Corptax (Computer Software, 201-500 employees) Chose BeyondTrust Remote Support We found Bomgar was much better accepted by customers' IT than GTA Incentivized Helpful? Verified User Chose BeyondTrust Remote Support Bomgar is inherently more secure as it's an appliance within your own security standards. Bomgar is highly configurable compared to the competition. Others can be configured at much higher costs. Bomgar TCO is lower in the long run than SaaS based solutions. Incentivized Helpful? Nick Jastrebski Project Coordinator in Information Technology at CenTrak (Information Services, 51-200 employees) Chose BeyondTrust Remote Support Bomgar compares favorably to WebEx, GoToAssist and other tools because of it's ease of use and the simple functionality extensions. Users can increase permissions once a support technician who they are comfortable with is securely connected to their computer. They can also … Helpful? Stuart Meehan Helpdesk Technical Supervisor in Information Technology at Quiss Technology plc (Information Technology and Services, 51-200 employees) Chose BeyondTrust Remote Support GoToAssist and TeamViewer - Bomgar was a much easier product to maintain and provided quick and easy access. We also needed something that complied with ISO27001:2013 which means we have to have our support based here onsite and not hosted outside the company. Helpful? Travis Gordon IT Supervisor in Information Technology at University of Tennessee (Higher Education, 5001-10,000 employees) Chose BeyondTrust Remote Support We came from GoToAssist, which isn't even close to LogMeIn Rescue or Bomgar. The main feature LogMeIn was missing was a Mac agent client. We have many support reps who use Mac's and our HelpDesk is all Mac's. We wanted native clients for those machines. Helpful?	GoTo (formerly LogMeIn) Verified User Chose LogMeIn Resolve LogMeln has one-stop solutions and reduces multiple tool needs. Integrations with 3rd party tools like Teams & Outlook. Incentivized Helpful? Ryan Mouser System Administrator in Information Technology at Cape Electrical Supply (Electrical & Electronic Manufacturing, 201-500 employees) Chose LogMeIn Resolve The price point is better for smaller businesses. We also use GoTo for our phone system and GoTo Meeting so we stuck with the same product for remote support. Incentivized Helpful? Dwayne Cox Help Desk Technician II in Information Technology at ABM (Consumer Services, 10,001+ employees) Chose LogMeIn Resolve Well, GoTo Resolve is one of the best remote services and it is easy to use. I really like it and would recommend it to anybody that would want to have a good remote service to fix computers, servers,s, and other IT devices that need to be fixed remotely. Incentivized Helpful? Verified User Chose LogMeIn Resolve Generally compared to other softwares we either used full time or evaluated partially the feature set of GoToAssist really attracted us. I don't think any one software (except perhaps LogMeIn) offered everything that GoToAssist did. The pricing was pretty acceptable as well. I … Incentivized Helpful? David Reese ConnectCare Hospital Billing Claims Application Coordinator in Information Technology at Bon Secours Health System (Hospital & Health Care, 10,001+ employees) Chose LogMeIn Resolve GoToAssist doesn't have the same mobile support as Bomgar, but from what I understand has a lower price. Which is why the team went for GoToAssist. Incentivized Helpful? Randy Munroe Disaster Recovery Analyst in Information Technology at Randall-Reilly (Marketing and Advertising, 201-500 employees) Chose LogMeIn Resolve In the end, we went with GTA because of price and feature balance. Bomgar had more features, specifically session recording, but for twice the cost, we couldn't justify that decision. Skype for Business is included in our MS contract, but it was missing the ability to do … Incentivized Helpful? Pritesh Patel Product Manager in Product Management at ProfitSword, LLC (Hospitality, 51-200 employees) Chose LogMeIn Resolve We were first using GoToMeeting for the remote support. However, it is not build for providing this solution. We then went with GoToAssist since they are by the same company and we like the product as it met our budget and we were happy with the functionality is provided. We … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

BeyondTrust Remote Support

LogMeIn Resolve

Comparison of Remote Administration features of BeyondTrust Remote Support and LogMeIn Resolve
Feature	BeyondTrust Remote Support 9.1 52 Ratings	LogMeIn Resolve - Ratings
File transfer	8.849 Ratings	00 Ratings
Instant message	9.150 Ratings	00 Ratings
Access to sleeping/powered-off computers	6.031 Ratings	00 Ratings
Session record	9.142 Ratings	00 Ratings
Annotations	8.934 Ratings	00 Ratings

User Ratings
	BeyondTrust Remote Support	LogMeIn Resolve
Likelihood to Recommend	9.3 (111 ratings)	7.4 (110 ratings)
Likelihood to Renew	10.0 (63 ratings)	9.0 (15 ratings)
Usability	9.2 (29 ratings)	7.6 (90 ratings)
Availability	8.8 (9 ratings)	8.9 (2 ratings)
Performance	8.4 (7 ratings)	9.0 (1 ratings)
Support Rating	9.7 (28 ratings)	8.7 (6 ratings)
In-Person Training	9.1 (1 ratings)	- (0 ratings)
Online Training	8.8 (3 ratings)	- (0 ratings)
Implementation Rating	10.0 (13 ratings)	9.1 (4 ratings)
Configurability	8.2 (2 ratings)	- (0 ratings)
Ease of integration	9.1 (1 ratings)	- (0 ratings)
Product Scalability	9.1 (5 ratings)	- (0 ratings)
Vendor post-sale	9.1 (2 ratings)	- (0 ratings)
Vendor pre-sale	9.1 (2 ratings)	- (0 ratings)

BeyondTrust Remote Support vs. LogMeIn Resolve

BeyondTrust Remote Support

LogMeIn Resolve

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