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BeyondTrust Remote Support vs. pcAnywhere (Discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BeyondTrust Remote Support

    Score8.8 out of 10
    N/ABeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…N/A

    pcAnywhere (Discontinued)

    Score7 out of 10
    N/APcAnywhere was remote administration software from established security software vendor Symantec. The application reached end of life in 2014.N/A
    Pricing
    BeyondTrust Remote SupportpcAnywhere (Discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BeyondTrust Remote SupportpcAnywhere (Discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    BeyondTrust Remote SupportpcAnywhere (Discontinued)
    Considered Both Products
    BeyondTrust
    Chose BeyondTrust Remote Support
    BeyondTrust Remote Support (also known as Bomgar) stacks up excellently amongst other remote support tools because it is very robust and backed by a trusted vendor that offers a wide variety of other products. This means the possibility of a wide range of cross integrations. …
    Incentivized
    Chose BeyondTrust Remote Support
    One thing I like about Dameware is that you have access to a remote command prompt and that has been very handy at times. But Dameware is limited to on the network support, last time I used it. Bomgar can handle multiple platforms and operating systems. I cant email an …
    Incentivized
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    BeyondTrust Remote SupportpcAnywhere (Discontinued)
    Remote Administration
    Comparison of Remote Administration features of BeyondTrust Remote Support and pcAnywhere (Discontinued)
    Feature
    BeyondTrust Remote Support
    9.1
    52 Ratings
    pcAnywhere (Discontinued)
    9.0
    1 Ratings
    File transfer8.849 Ratings9.01 Ratings
    Instant message9.150 Ratings00 Ratings
    Access to sleeping/powered-off computers6.031 Ratings00 Ratings
    Session record9.142 Ratings00 Ratings
    Annotations8.934 Ratings00 Ratings
    Over-the-Internet remote session00 Ratings9.01 Ratings
    User Ratings
    BeyondTrust Remote SupportpcAnywhere (Discontinued)
    Likelihood to Recommend
    9.3
    (111 ratings)
    7.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (63 ratings)
    -
    (0 ratings)
    Usability
    9.2
    (29 ratings)
    -
    (0 ratings)
    Availability
    8.8
    (9 ratings)
    -
    (0 ratings)
    Performance
    8.4
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    9.7
    (28 ratings)
    -
    (0 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.8
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (13 ratings)
    -
    (0 ratings)
    Configurability
    8.2
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (5 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    -
    (0 ratings)