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BeyondTrust Remote Support vs. RealVNC Connect

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BeyondTrust Remote Support

226 Reviews and Ratings

RealVNC Connect

130 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BeyondTrust Remote Support

    Score8.8 out of 10
    		N/ABeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…N/A

    RealVNC Connect

    Score7 out of 10
    		N/ARealVNC® Connect is a secure remote access solution from RealVNC. It can be used to connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it.

    $99

    per year (one concurrent session)

    Pricing
    BeyondTrust Remote SupportRealVNC Connect
    Editions & Modules
    No answers on this topic
    Essentials
    $8.25
    per month (billed annually) per concurrent session
    Plus
    $16.50
    per month (billed annually) per concurrent session (add up to 3)
    Premium
    $29.75
    per month (billed annually) per concurrent session (add up to 5)
    Enterprise
    Custom Pricing
    per year
    Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    BeyondTrust Remote SupportRealVNC Connect
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Plans work on a Per Concurrent Session basis. Each plan gives access to a bundled number of devices, but limits apply to the amount of devices that can be connected at any given time. The Premium plan includes On-Demand Assist, a useful tool for providing just-in-time remote support to end-users without them needing RealVNC Connect installed on their device.
    More Pricing Information
    Community Pulse
    BeyondTrust Remote SupportRealVNC Connect
    Considered Both Products
    BeyondTrust
    Verified User
    Chose BeyondTrust Remote Support
    BeyondTrust Remote Support is one of the most feature rich remote support systems on the market. It is fast and efficient. It allows our large base of technicians to share our license pool so that we don't have to license every technician individually. I love the ability to …
    Incentivized
    Andrew Nordgren
    IT Engineer in Information Technology at Autoliv (Automotive, 10,001+ employees)
    Chose BeyondTrust Remote Support
    BeyondTrust is a more secure option. The external portal a great way to get users started on a remote session.
    Incentivized
    Harry Lopez
    Cyber Security Administrator in Information Technology at Horizon Beverage (Consumer Goods, 501-1000 employees)
    Chose BeyondTrust Remote Support
    BeyondTrust is way better and much more efficient in its interface and workflows.
    Incentivized
    Brian Sossamon
    Director of Technology in Information Technology at Charlotte Latin School (Education Management, 201-500 employees)
    Chose BeyondTrust Remote Support
    I like how BeyondTrust is set up and implemented within our system. Having the appliance on-premise is even better for our school.
    Incentivized
    Verified User
    Chose BeyondTrust Remote Support
    I can send a link via email to anyone worldwide to access their machine, company or privately owned - This capability is very limited to other support software in the market.
    Incentivized
    Nathan Childs
    Information Systems Resource Technician in Information Technology at Alamo Colleges (Information Technology and Services, 1001-5000 employees)
    Chose BeyondTrust Remote Support
    • Better implementation
    • Better pricing plan
    • More secure
    Incentivized
    Kendall Pegg
    Senior IT Engineer in Information Technology at Carolina West Wireless (Wireless, 51-200 employees)
    Chose BeyondTrust Remote Support
    We used a VNC product for several years because it was free and we couldn't talk management into purchasing a product. Bomgar offers so much more for our support personnel. We evaluated TeamViewer, which I use for personnel use, along with Bomgar and would have been a product …
    Incentivized
    Kevin Baldwin
    PC Technician in Information Technology at Cape Fear Community College (Higher Education, 501-1000 employees)
    Chose BeyondTrust Remote Support
    Hands down, Bomgar out performs the previous remote applications I have used. It also trumps them in features and options. It is far more capable when it comes to escalation permissions and passing over sessions to other people or even getting others involved. And the ease of …
    Scott Pepi
    Tech Support Manager in Information Technology at Horizon Beverage Company (Food & Beverages, 501-1000 employees)
    Chose BeyondTrust Remote Support
    I have used PC Anywhere, which is the worst solution in my mind. I would rather use VNC if Bomgar wasnt available to me. I have used Join.me, and GoToMeeting, but my preference is BOMGAR
    Cam Philbeck
    Sr. IT Technologist II in Information Technology at University of Tennessee (Higher Education, 5001-10,000 employees)
    Chose BeyondTrust Remote Support
    We tested LogMeIn, VNC and Windows RDP before deciding on Bomgar. No other product offered the flexibility and wide range of device options that Bomgar supports. Since purchasing this unit, we have been so pleased, that we never consider another option.
    Nicholas Hidalgo
    Director Of IT in Information Technology at Redner's Markets Inc (Retail, 1001-5000 employees)
    Chose BeyondTrust Remote Support
    Bomgar is way better than all of them.

    We have used Dameware, VNC, PCanywhere.
    RealVNC
    Verified User
    Chose RealVNC Connect
    VNC Connect works just as well as the top products on the market. At the time VNC Connect was priced better and provided us with a simple reliable tool. VNC Connect works well cross-platform which is important to our institute as we are a 60/40 PC to Mac ratio. Reliability …
    Incentivized
    Angel Swalve
    Systems Administrator/Technology Support Specialist in Information Technology at Killeen Independent School District (Education Management, 5001-10,000 employees)
    Chose RealVNC Connect
    We have been using VNC for many years now and continue to use VNC due to its reliability and ease of use. When we need quick access to a remote computer for troubleshooting, VNC doesn't glitch or cause disconnects. Sometimes it may run slow but that is due to network issues, …
    Incentivized
    Scott Cook
    Owner, System and Network Administrator in Corporate at Sarasota Technology Partners (Computer & Network Security, 1-10 employees)
    Chose RealVNC Connect
    Screen quality compared to others like ScreenConnect, Bomgar, and others is not as good. But I don't need quality screens. I just need the minimal when connecting to servers so RealVNC fits that need very nicely.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    BeyondTrust Remote SupportRealVNC Connect
    Remote Administration
    Comparison of Remote Administration features of BeyondTrust Remote Support and RealVNC Connect
    Feature
    BeyondTrust Remote Support
    9.1
    52 Ratings
    RealVNC Connect
    7.3
    32 Ratings
    File transfer8.849 Ratings8.015 Ratings
    Instant message9.150 Ratings6.119 Ratings
    Access to sleeping/powered-off computers6.031 Ratings6.09 Ratings
    Session record9.142 Ratings8.02 Ratings
    Annotations8.934 Ratings5.36 Ratings
    Screen sharing00 Ratings9.028 Ratings
    Secure remote access with Smart Card authentication00 Ratings7.05 Ratings
    Over-the-Internet remote session00 Ratings9.030 Ratings
    Initiate remote control from mobile00 Ratings9.019 Ratings
    Remote management of servers & workstations00 Ratings4.76 Ratings
    Centralized management dashboard00 Ratings7.116 Ratings
    Monitoring and Alerts00 Ratings7.03 Ratings
    Multi-platform remote control00 Ratings9.011 Ratings
    User Ratings
    BeyondTrust Remote SupportRealVNC Connect
    Likelihood to Recommend
    9.3
    (111 ratings)
    8.0
    (38 ratings)
    Likelihood to Renew
    10.0
    (63 ratings)
    8.0
    (8 ratings)
    Usability
    9.2
    (29 ratings)
    8.0
    (4 ratings)
    Availability
    8.8
    (9 ratings)
    -
    (0 ratings)
    Performance
    8.4
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    9.7
    (28 ratings)
    8.0
    (2 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.8
    (3 ratings)
    7.0
    (2 ratings)
    Implementation Rating
    10.0
    (13 ratings)
    8.0
    (2 ratings)
    Configurability
    8.2
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (5 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    -
    (0 ratings)