BigPanda vs. OpenText Operations Bridge

If the organization has a proper CMDB asset record then BigPanda features can be utilized to their true potential as it has alert correlation capability. The alert can be redirected to the proper support team using the auto-share feature. This wouldn't be the case where asset records are not updated and the Operations have to manually assign the alerts to support groups.

Incentivized

We have been able to improve the user interface and provide the best solution for the incident management and problem management process, as well as manage customer inventory according to the contract. We will meet your expectations through the application procedure and provide prompt responses that will provide you with the finest monitoring results. As a whole, this is an impressive piece of work.

• Alert correlation feature helps in grouping similar alerts together
• Alert Enrichment to enhance the data after it arrives on the tool
• Integration with multiple tools
• The console is very user friendly and provides ease of administration

Incentivized

• The software includes several user-friendly features, such as a customized dashboard, drag-and-drop event management, and an integrated knowledge base.
• If you are considering purchasing a product, keep Micro Focus Operations Bridge in mind before making a purchasing decision.
• In addition, the purpose of the product is comprehensive, which means it will benefit your business in many ways.

• Tool should have a feature to query the data
• The dashboard feature needs improvement
• It should have a dark mode

Incentivized

• Overall dashboards can be better
• Agent onboarding can be more automated than manual

TrueSight didn't provide many customization options. The features provided were primitive as compared to BigPanda. TrueSight was being used just for alert visibility and assignment to a proper support group from a single console. Although Moogsoft had similar features as compared to BigPanda, the user administration and ease of use were a bit complicated. BigPanda provides a much simpler user interface.

Incentivized

SCOM is excellent monitoring tool however it doesn't cover Event Management where as Micro Focus Operations Bridge Manager does both monitoring and Event Management

• BIgPanda is very easy to implement and use
• Better than the previous tool, provides more functionality
• BIgPanda's alert enrichment feature very helpful

Incentivized

• Monitoring, OOB plugins, Event Management and AIOps are good
• Dashboard and agent onboarding could be improved as one of our customer was not happy with the same