Billtrust vs. NetSuite ERP

Billtrust would work best for an organization that has grown beyond the capacity for a few people in A/R to manage customer invoices, or A/P to manage vendor invoices. If your business system can create the files needed for automation with Billtrust, or can create payables from properly formatted data from Billtrust, then it's worth looking into what Billtrust can do for you. They are especially skilled in helping to convert paper-only customers to e-mail or online invoicing with dedicated "campaign" managers and reporting on e-invoice adoption rates to help you meet your goals.

Incentivized

NetSuite suits a mid-sized company best where the organization uses multiple currencies in its day-to-day transactions. NetSuite is ready-to-use for businesses that follow financial standards. The more custom business processes there are, the more implementation is required. I would not recommend NetSuite to a large organization due to its performance issues. Additionally, the in-house bank reconciliation tool is not user-friendly for business purposes.

Incentivized

• The payment portal is of the highest security, giving our participating customers piece of mind.
• By offering electronic methods of billing statement, and other documents, electronically (email, ebill, ebank presentations) we are able to save on printing an postage costs.
• Always on the cusp of emerging technologies, and willing to share their experience, Billtrust offers webinars, Twitterviews, classes, and conferences to keep you in the know and ahead in your industry.
• Billtrust has a crack customer service team that always responds promptly, and with through follow up. Even better yet, when you respond to a survey on their customer service, they will donate to charity - that shows a willingness to hear what their customers have to say.
• If you ever think of an idea, Billtrust is accepting of considering its implementation and how it can be incorporated into their services and systems, making the growth of services organically functional.

Incentivized

• Customizable Reports and Saved Searches allow much more maneuverability
• Elimination Entries that are driven by advanced intercompany journal entries
• Journal Entries can be entered in as basic or advanced intercompany to better represent the type of transaction occurred for reporting purposes
• Training through the LCS module can help shed knowledge on a range of topics at a self paced learning basis
• NetSuite ERP offers to all users a SuiteAnswers platform to pose frequently asked questions with answers generated from a combination of NetSuite ERP experts, users, and more recently AI based.

Incentivized

• UI - Billtrust could've had a better design and overall user interface. Everything worked, but at times it could be challenging to navigate to the feature you needed to use.
• Internal Dashboard - The internal dashboard was outdated and hard to navigate at times. The data produced by the dashboard was congested and didn't provide the most efficient view for gathering certain customer information.

Incentivized

• Some of the customization options are really complex and can be difficult to figure out without NetSuite ERP direct support.
• The usability is a bit less intuitive than Quickbooks.
• The cost to give someone a license to even just view information in NetSuite ERP is pretty high.

Incentivized

We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments

Incentivized

I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.

Not too busy or elaborate, able to quickly log in & start using right away

Incentivized

It's beneficial if you know what you're doing, but it can be very confusing to find what you're looking for, and many things seem overly complicated or require too many steps to accomplish a simple task - which can be overwhelming for someone accustomed to QuickBooks.

Incentivized

It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime

Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.

Incentivized

After 15 years I have only had a handful of support cases each year. When I have created support cases for issues the response time is under 24 hours. And the initial response is typically enough for me to close the case. I do not remember a case that needed to be escalated. For cases I opened to request changes (subject line, logo, etc.) the case is typically resolved within 7 days, and always includes examples for me to verify before the change is put into production. There are not typically any issues with Billtrust itself - my support cases typically involve issues that we caused with bad data, or requests for information we do not have access to through any of the existing reports.

Incentivized

I would like to give 8 rating for NetSuite support and reason for that is below: Whenever we faced any technical or functional issues we tried to reach out to NEtSuite support but response was not immediate. We told them about the urgency of the issue but still we were not getting response on time. Then, we have to reach out to AE to get things resolved.

Incentivized

I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot

Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.

I was not here for the implementation

Incentivized

Implementation was fine but could have gone quicker.

NetSuite provided me a implementation guide who I did not think was very knowledgeable.

I recommend that you make sure the organization knows how they are going to use the software and come up with an implementation plan before importing all of the data.

For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.

Incentivized

NetSuite by far is the most expensive; However, compared to the 3 systems notated, the overall functionality, capability and reporting advantages make it my top choice for companies experiencing exponential growth across all departments. Its a best in class solution for just about any user.

Incentivized

We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.

• We are currently using it to reconcile two large vendor accounts.
• We have been making electronic payments through our p-card for the past several months - allowing us to earn rebates of 1.17 - 1.25% on the payments made.
• The downside is. The data isn't that clean, and we have spent hours and hours trying to get to the real number we owe to these vendors.

Incentivized

• NetSuite ERP data is used for material reporting. That is like balance sheet and profit and loss reporting. It plays a key role in financial data management.
• Too many customisation become hard to manage in over a period of time.
• High cost licensing.

Incentivized