TrustRadius

Birdeye vs. GatherUp

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Birdeye
Score 8.0 out of 10
N/A
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.
$299
per month
GatherUp
Score 9.5 out of 10
N/A
GatherUp (formerly GetFiveStars) from Traject is a customer experience and online review engine that enables insights, supporting marketing and helping to convert customers. GatherUp is used to gather customer feedback and reviews into one place to drive sales.N/A
Pricing
BirdeyeGatherUp
Editions & Modules
Standard
$299.00
per month
Professional
$399.00
per month
Premium
Custom Pricing
No answers on this topic
Offerings
Pricing Offerings
BirdeyeGatherUp
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
BirdeyeGatherUp
Considered Both Products
Birdeye
Scott Tobin | TrustRadius Reviewer
Scott Tobin
President
Chose Birdeye
In my opinion, Birdeye cannot be compared to Repugen as their system is their own built from the ground up. Birdeye uses 3rd party tools to put out sub-par products.
Verified User
Anonymous
Chose Birdeye
In my opinion, you can do everything Birdeye does in high-level and zapier for 1/10th the cost and much more customizations.
Verified User
Anonymous
Chose Birdeye
It has been some them since I have used either one of those platforms but at the time Birdeye had plenty more features than the others. They were also the first one I found that had automatic review responding.
TR
Thomas Rogers
LEasing Consultant
Chose Birdeye
I have not used another site that is better than Birdeye. None of the other sites I have tried, allow us to utilize 2 different means of contact. It is very simple to use and customer service gets issues resolved in a timely manner. An all-around great product. I would highly …
Verified User
Anonymous
Chose Birdeye
I have not used any other platforms similar to Birdeye.
Verified User
Anonymous
Chose Birdeye
I have not used any other product similar to Birdeye
Verified User
Anonymous
Chose Birdeye
I have never used anything like Birdeye.
Verified User
Anonymous
Chose Birdeye
It's way more modern and offers more options than Review Wave. It's much more user friendly.
Verified User
Anonymous
Chose Birdeye
All of these are very similar from a tech stack and API integration standpoint. The dashboard with Birdeye is by far the most transparent, and easy to navigate. There are not a lot of upsells baked into it either. The customer service is also very responsive when we hit a …
JS
James Sy
Senior IT Technician
Chose Birdeye
Did not other products beside Birdeye. This was recommended to us by a friend of our CEO.
Verified User
Anonymous
Chose Birdeye
I feel like the social tool is way better than anything that Hootsuite can offer. Very user-friendly. Customizable to each clinic. Listen tool where you can do some social searches on things going on in your industry.
Chose Birdeye
We have a lot of reviews for our business from Trustpilot. They are also a great company to work with. What we appreciate about Birdeye over Trustpilot is Birdeye pushes our reviews out to Google and not just on their own site.
Verified User
Anonymous
Chose Birdeye
Used Clio Grow and Lexicata before. Birdeye is much more user friendly but lacks all of the substantive features.
Verified User
Anonymous
Chose Birdeye
We have not used any other products similar to Birdeye.
Grace Hansen | TrustRadius Reviewer
Grace Hansen
Marketing Manager
Chose Birdeye
Podium also has issues with account management and customer service. They are comparable but Birdeye has a better review request interface and reporting than Birdeye.
Verified User
Anonymous
Chose Birdeye
Birdeye was more adaptable to the franchise structure. We liked the look and feel of Birdeye review-gathering emails. Listen360 had features that were innovative, but not quite right for us. We also found their emails less user-friendly.
Verified User
Anonymous
Chose Birdeye
Our choice of reputation management platform came down to two contenders, Birdeye and Listen360. Ultimately we chose Birdeye because of their ethical review gathering process. Listen360 had review-gating built in as part of their process, which is against Google's terms of …
Verified User
Anonymous
Chose Birdeye
We have never used any other platform like Birdeye.
JC
Jessica Cahill
Director of Product Marketing
Chose Birdeye
I have not used any other software prior to Birdeye. I was always managing manually in google sheets.
GatherUp
KC
Katie Campbell
Director of Operations
Chose GatherUp
Gather Up was a game changer for us with our reviews. It is so much easier to track our reviews and allow our Homeowners an outlet to make others aware about their experiences.
Best Alternatives
BirdeyeGatherUp
Small Businesses
Yext
Yext
Score 8.9 out of 10
Yext
Yext
Score 8.9 out of 10
Medium-sized Companies
Yext
Yext
Score 8.9 out of 10
Yext
Yext
Score 8.9 out of 10
Enterprises
Yext
Yext
Score 8.9 out of 10
Yext
Yext
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BirdeyeGatherUp
Likelihood to Recommend
7.2
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
8.4
(0 ratings)
-
(0 ratings)
Usability
9.4
(0 ratings)
10.0
(0 ratings)
Support Rating
7.5
(0 ratings)
-
(0 ratings)
Implementation Rating
9.1
(0 ratings)
-
(0 ratings)
User Testimonials
BirdeyeGatherUp
Likelihood to Recommend
For businesses that have customers or clients or patients with several different locations, Birdeye is essential to help with the reviews and messages received through Google and other platforms. For businesses with only 1 single location, Birdeye could still be useful but wouldn't be as essential as it would be for other businesses.
BB
Read full review
We were previously using a different review platform and it did not allow us to track our review for accuracy. It also did not allow us to send reminders if someone had not left us a review yet. GatherUp does a phenomenal job with allowing us to send reminders.
KC
Katie Campbell
Director of Operations
Read full review
Pros
  • Their customer service is always very helpful and ready to give you the personal attention that you require.
  • They connect many different sources and funnel them straight to you so you can easily capitalize on multiple platforms and information streams.
  • They are constantly innovating and improving their systems with real-time feedback from their customers.
SM
Scott Moore
People Specialist
Read full review
  • Tracking Reviews
  • Follow up reminders
  • NPS scores
KC
Katie Campbell
Director of Operations
Read full review
Cons
  • The sentiment feature is just okay. It requires custom adjustments and time to understand where it is working well and where it is not in order to get the most out of it, while other features require very little user input.
  • Social listening needs work. I often receive notifications for unrelated terms because of their similarity in spelling to my organization's name, so I don't use this feature.
  • Birdeye could have more built-in features to create digital content from the reviews.
  • Birdeye could also have additional reputation tools to strengthen GMB listings and to combat negative press. Review listings and rich snippets in search are great, but having a tool that measures and helps to improve overall brand health/search results would be amazing. My CEO isn’t looking at what is going right. He looks at what is going wrong. We may have thousands of positive reviews on Google, but the bad article with false information is still showing up on page one of search results. That makes for an unhappy CEO.
Justin Shook | TrustRadius Reviewer
Justin Shook
Director of Social Media and Reputation
Read full review
  • N/A
  • N/A
  • N/A
KC
Katie Campbell
Director of Operations
Read full review
Likelihood to Renew
I think it is a good tool overall, there are some hiccups but what program doesn't have them. I think we should be notified of more things, specifically broken integrations. There have been instances where I don't notice for MONTHS a client it's having requests sent out because they are organically still getting reviews.
Verified User
Anonymous
Read full review
No answers on this topic
Usability
The easiest program I've ever used in the medical field. Just one click to send a review and easy data entry to add customer into the system. The Birdeye program is actually fun to use and no prior skill is necessary!
Verified User
Anonymous
Read full review
GatherUp allows us to get ahead of any issues by allowing our Homeowners to send us direct feedback through the NPS surveys. It also allows them to leave reviews about their experience.
KC
Katie Campbell
Director of Operations
Read full review
Support Rating
The customer support is usually very fast in getting someone connected with you to figure out a solution. Sometimes the communication following up on how they did can be a little much, but they are just practicing what they preach and doing what they know best. People are usually very friendly and knowledgable also.
Verified User
Anonymous
Read full review
No answers on this topic
Implementation Rating
Let Birdeye do what they do
AB
Read full review
No answers on this topic
Alternatives Considered
Our choice of reputation management platform came down to two contenders, Birdeye and Listen360. Ultimately we chose Birdeye because of their ethical review gathering process. Listen360 had review-gating built in as part of their process, which is against Google's terms of service. We wanted to be very careful to gather reviews in an ethical way, and Birdeye was better for our needs.
Verified User
Anonymous
Read full review
Gather Up was a game changer for us with our reviews. It is so much easier to track our reviews and allow our Homeowners an outlet to make others aware about their experiences
KC
Katie Campbell
Director of Operations
Read full review
Return on Investment
  • One stop shop for Reviews are great, it saves marketing department time and money on if they were all separate.
  • I'm not sure about the surveys yet due to integration.
  • Listings is very easy to use with updating this saved us money compared to competitors.
Verified User
Anonymous
Read full review
  • Our Reviews have increased
  • It has allowed us to get ahead of issues with the NPS survey
  • It allows us to track where we sit quarterly.
KC
Katie Campbell
Director of Operations
Read full review
ScreenShots

Birdeye Screenshots

Screenshot of Birdeye’s local business listing management tool, used to show up everywhere customers search for improved SEO and a better rank.Screenshot of a visualization of the customer experience. This helps to understand the performance of every customer interaction and touch point with actionable reports.Screenshot of Birdeye Insights AI, part of the BirdAI platform, which uses generative AI to analyze reviews, surveys, and listings data, providing actionable recommendations for business growth.Screenshot of Birdeye’s AI-powered review generation, management, and reporting platform.Screenshot of Birdeye Social, which is designed from the ground up for multi-location businesses. Generate social posts, monitor engagement, and track performance from a single dashboard.