| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Birdeye | Score8 out of 10 | N/A | Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets. | $299 per month |
 Podium | Score5.6 out of 10 | N/A | Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah. | $249 per month |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Birdeye | Podium | |
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| Considered Both Products | Chose Birdeye Podium also has issues with account management and customer service. They are comparable but Birdeye has a better review request interface and reporting than Birdeye. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Birdeye Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Birdeye Birdeye is much faster than Podium. Our messages come through quicker and more consistently from customers reaching out. Their SMS marketing features and abilities are pretty much the same, we haven't noticed too big of a difference there. On the other hand, their Internal … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Birdeye Incentivized Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Birdeye Birdeye was as robust as Podium, however, when we evaluated them, there was a significant cost savings for basically the same functionality. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Birdeye We selected Birdeye because the feature set was almost identical, but Birdeye was more cost effective. Still expensive, but not as expensive as Podium. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Birdeye Cheaper, and have better support on Integrations Also keep on improving Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Podium BirdEye was not easy to use and it did not give us the features we were looking for such as SMS and our employees would not use because it slowed them down with little ROI. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Podium Just selected Podium as it had a partnership with our parent dealer company, a choice we do regret today Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Birdeye | Podium | |
|---|---|---|
| Likelihood to Recommend | 7.2 | 1.1 |
| Likelihood to Renew | 8.4 | 10.0 |
| Usability | 9.4 | 9.9 |
| Availability | - | 10.0 |
| Performance | - | 10.0 |
| Support Rating | 7.5 | 1.4 |
| Implementation Rating | 9.1 | 10.0 |
| Product Scalability | - | 10.0 |
