| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Birdeye | Score8 out of 10 | N/A | Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets. | $299 per month |
 RepuGen | Score10 out of 10 | N/A | RepuGen is a healthcare reputation management software for medical groups, multi-location hospitals, urgent care centers and dental practices that is designed to help them in aggregating patient feedback and reviews, manage it from a dashboard and measure customer and employee satisfaction. RepuGen increases a company’s online reviews through automated patient outreach process. Users will be notified the moment a patient has a negative experience, so they can reach out to perform… | $79 per provider/per month |
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| Entry-level Setup Fee | No setup fee | $99 per provider | ||||||||||||||
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| Birdeye | RepuGen | |
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| Considered Both Products | Chose Birdeye We are moving to RepuGen and so far we are pleased with that service/product. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Birdeye In my opinion, Birdeye cannot be compared to RepuGen as their system is their own built from the ground up. Birdeye uses 3rd party tools to put out sub-par products. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose RepuGen RepuGen was, by far, easier to use and I got more responses with it compared to the other company. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Birdeye | RepuGen | |
|---|---|---|
| Likelihood to Recommend | 7.2 | 10.0 |
| Likelihood to Renew | 8.4 | - |
| Usability | 9.4 | - |
| Support Rating | 7.5 | 10.0 |
| Implementation Rating | 9.1 | - |
