| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Birdeye | Score8 out of 10 | N/A | Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets. | $299 per month |
 Trustpilot | Score5.9 out of 10 | N/A | Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google). | $259 per month per domain |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Birdeye | Trustpilot | |
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| Considered Both Products | Chose Birdeye We have a lot of reviews for our business from Trustpilot. They are also a great company to work with. What we appreciate about Birdeye over Trustpilot is Birdeye pushes our reviews out to Google and not just on their own site. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Birdeye Birdeye includes more features and best in class support. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Birdeye BirdEye has better features and is more suited to our business model. Specifically, the "review roll-up" from loan officer to branch profile was a big influencer of us choosing to go with BirdEye. It is reasonably priced for the features that it offers. I don't have experience … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Birdeye | Trustpilot | |
|---|---|---|
| Likelihood to Recommend | 7.2 | 2.6 |
| Likelihood to Renew | 8.4 | 8.0 |
| Usability | 9.4 | - |
| Support Rating | 7.5 | 8.7 |
| Implementation Rating | 9.1 | - |
