Bitdefender GravityZone vs. Carbon Black Endpoint

It just works. I have seen multiple viruses and malware get past other antivirus software like TrendMicro, Webroot, and Kaspersky. Bitdefender GravityZone always catches what others miss. It has a very light footprint when it comes to system resources. The centralized management console is nice, but I prefer the console before they redesigned the UI.

Incentivized

Cb Defense works great to protect systems from known and unknown malware. It is simple to deploy and manage. You might run into some issues if you run a lot of unsigned applications or scripts in your IT environment. If that is the case, you can whitelist certain paths for your scripts to run. You can whitelist the individual applications and certs if you have them.

Incentivized

• The Gravity Zone console is quite easy to use, particularly if the person assigned to implement and deploy have a good understanding of how to make it work to get at the information needed.
• The Dashboard is customizable to get at the information needed in one location.
• Pushing tasks across the network is quite easy.
• Having said the what is available in gravity zone, it is easy to see what devices have activity that frequently result in quarantines. This allows us to address "misuse" of our devices. Which brings me to my final point...
• The policies can be set up to lock devices down with very strict rules (such as device locking) or with relaxed policies.

Incentivized

• It uses a thin, low-performance consuming, client.
• It constantly monitors endpoint activity and processes, efficiently, and effectively blocking harmful apps.
• It not only identifies and blocks apps known to be harmful, but prevents unknown, suspicious processes/apps from executing unless allowed in a defined policy.

Incentivized

• I wish we could access logs from the cloud-based product. Not just in a viewable sense but from a download so that we can scrape them for interesting strings.
• Bitdefender needs to make it easier to export data from the web interface. As it stands now, it's a time-consuming copy and paste activity.
• I would like for there to a notification service when someone encounters malware. For example, an email to our IT team when someone's Bitdefender quarantines a file.

Incentivized

• We have only needed support on a couple occasions (which is a positive), but they weren't able to really resolve either issue.
• This brings me to my second con, which is that we have only used three sensor packages (the installed client) and have had issues crop up with two out of three.

Incentivized

It works. I rely heavily on my vendors to provide a product that works, is easy to implement, and that they support. As well as be a decent value for the money

Incentivized

The console is easy to use, but has grown to have a lot of functionality. The only challenge is that all functions (even disabled and not installed ones) are shown. It would be great if only the functions that are active would be visible.

Incentivized

Simple Sensor Installation computing devices for end users. Can be done silently and sensor is non-invasive on user day to day activities.

Incentivized

Yes its very available. The software continues to protect you even if you are offline. It constantly runs in the background and will check for updates again once back online.

Incentivized

The console is quite fast and responsive, and once you start to get used to it, it is easy to use and you can see the main dashboard status at a glance. You can then dig deeper into the individual Companies / Endpoint clients and check the status of each. The software itself is not heavy on system resources in each PC.

Incentivized

Support is an area Bitdefender has always struggled with. While their products work great, the GravityZone dashboard is very technical in nature. If you aren't IT inclined, it could be difficult to setup. While most times support is helpful, we tend to work with them over email because of their very thick accent, they are hard to understand over the phone.

Incentivized

Overall the support that we have received from Carbon Black has been a very positive experience. This was especially true when we were in the evaluation (POC) period and needed them to meet with us on a frequent basis. Additionally when we have had technical questions regarding deployment via SCCM, we were able to find the answers we needed by contacting their Support team.

Incentivized

The trainer went through everything in the console an showed me what each setting did. If I had any questions on how to do something, he showed me where to go and how to do it. The trainer was very helpful and knowledgeable, and also professional and patient. Highly recommended.

Incentivized

The trainer went through everything in the console an showed me what each setting did. If I had any questions on how to do something, he showed me where to go and how to do it. The trainer was very helpful and knowledgeable, and also professional and patient. Highly recommended.

Incentivized

Bitdefender offered the largest number of tools with the smallest footprint of any providers we have tested and used. The cloud platform is very well thought out and will give us all the information we need very quickly. Resources required have been greatly reduced, both on Endpoints and in the day-to-day management of the product. We also gained Patch management and vulnerability scanning as part of the switch, which has enabled us to keep on top of updates, making the environment more secure.

Incentivized

We evaluated 3 other competitors and determined that Cb Defense was the best "bang for the buck" when it comes to Next-Generation Anti Virus. Their support (and sales) teams have been very helpful and offered a tremendous level of transparency. Our sales representative went above and beyond to work with us on making sure that the pricing fit in our budget. One of the other competitors that we reached out to never even contacted us back so they were immediately eliminated as a possible AV solution.

Incentivized

I give it this rating because one you have the console running, you can add or remove whole companies, add computer endpoints (and remove them), and easily create and deploy endpoint packages to the machines that need the software. Once installed, the software starts to report back to the Bitdefender servers and the number of active licences is then seen and billed.

Incentivized

• Estimating the ROI with Bitdefender [GravityZone] is rather difficult. While there is an obvious cost to using Bitdefender [GravityZone] (via a monthly or yearly subscription fee for each device being protected), it is hard to estimate the cost of if a computer or computers become infected via a piece of malware. In the best-case scenario, a single computer becomes infected with a relatively benign piece of malware that can be removed after infection; in a worst-case scenario, an entire infrastructure is infected by ransomware completely crippling an organization.
• Since implementing Bitdefender [GravityZone] across multiple organizations, not a single one has [added] a malware outbreak.
• The initial cost of setup and the cost of maintenance is more than worth it for if nothing more than peace of mind.

Incentivized

• It actually stooped a memory scraper from stealing credit card data from our POS system. The casino was bought from awhile back, so coming into this place 4 years ago, we had a flat network. Not good with POS System. Well, a memory scraper was released (employee downloaded a game) and Cb Defense just killed it... This was before a live response, so we pulled the system from the network.
• I can't really say anything negative, at least from an ROI point of view.

Incentivized