Bitdefender GravityZone vs. Cisco Secure Endpoint

It just works. I have seen multiple viruses and malware get past other antivirus software like TrendMicro, Webroot, and Kaspersky. Bitdefender GravityZone always catches what others miss. It has a very light footprint when it comes to system resources. The centralized management console is nice, but I prefer the console before they redesigned the UI.

Incentivized

Cisco Secure Endpoint is well suited for keeping track of the many different and points that we have in our organization. All of these devices can easily be monitored with Cisco Secure Endpoint. It can monitor our servers and our desktops and laptops in our environment. It isn’t as appropriate for our student devices. However, those aren’t as critical since they are just Chromebooks.

Incentivized

• The Gravity Zone console is quite easy to use, particularly if the person assigned to implement and deploy have a good understanding of how to make it work to get at the information needed.
• The Dashboard is customizable to get at the information needed in one location.
• Pushing tasks across the network is quite easy.
• Having said the what is available in gravity zone, it is easy to see what devices have activity that frequently result in quarantines. This allows us to address "misuse" of our devices. Which brings me to my final point...
• The policies can be set up to lock devices down with very strict rules (such as device locking) or with relaxed policies.

Incentivized

• Threat identification: it finds things we wouldn't have even been looking for.
• Integration with Secure Malware Analytics for automatic submission of suspicious files.
• In-depth and complex configuration options for finely tuned policies for different users and endpoints.
• Part of the Cisco Secure Client product for easier distribution and reduction of running agents on end-user devices
• Integrates with Secure-X for single-pane of glass view of dashboards.

Incentivized

• I wish we could access logs from the cloud-based product. Not just in a viewable sense but from a download so that we can scrape them for interesting strings.
• Bitdefender needs to make it easier to export data from the web interface. As it stands now, it's a time-consuming copy and paste activity.
• I would like for there to a notification service when someone encounters malware. For example, an email to our IT team when someone's Bitdefender quarantines a file.

Incentivized

• The update mechanism of the client is not obvious and takes some finesse to learn
• The clients auto update signatures, but not agents which I have seen lead to mixed version levels as it is harder to keep up with
• It is generally a challenge to manage the licenses and if you let the license lapse, it is a very bad thing in my opinion.

Incentivized

It works. I rely heavily on my vendors to provide a product that works, is easy to implement, and that they support. As well as be a decent value for the money

Incentivized

the renewal must be studied with different factors

Incentivized

The console is easy to use, but has grown to have a lot of functionality. The only challenge is that all functions (even disabled and not installed ones) are shown. It would be great if only the functions that are active would be visible.

Incentivized

AMP is very difficult to use compared to other products we've seen. It's hard to understand why there are so many different logins for the various products that supposedly integrate with AMP. We had weekly phone calls for months to implement the product yet none of the IT department really enjoys using this product or feels comfortable with the accuracy of detections. The number of false positives is high.

Incentivized

Yes its very available. The software continues to protect you even if you are offline. It constantly runs in the background and will check for updates again once back online.

Incentivized

no complain and no issue with availability

Incentivized

The console is quite fast and responsive, and once you start to get used to it, it is easy to use and you can see the main dashboard status at a glance. You can then dig deeper into the individual Companies / Endpoint clients and check the status of each. The software itself is not heavy on system resources in each PC.

Incentivized

Support is an area Bitdefender has always struggled with. While their products work great, the GravityZone dashboard is very technical in nature. If you aren't IT inclined, it could be difficult to setup. While most times support is helpful, we tend to work with them over email because of their very thick accent, they are hard to understand over the phone.

Incentivized

In terms of technical support for Cisco Secure Endpoint, the support has been pretty good. All the cases I submitted were solved in a reasonable time frame, and it was a good experience. However, I find that not as many vendors have the expertise I would expect.

Incentivized

The trainer went through everything in the console an showed me what each setting did. If I had any questions on how to do something, he showed me where to go and how to do it. The trainer was very helpful and knowledgeable, and also professional and patient. Highly recommended.

Incentivized

The trainer went through everything in the console an showed me what each setting did. If I had any questions on how to do something, he showed me where to go and how to do it. The trainer was very helpful and knowledgeable, and also professional and patient. Highly recommended.

Incentivized

no participation in implementation

Incentivized

Bitdefender offered the largest number of tools with the smallest footprint of any providers we have tested and used. The cloud platform is very well thought out and will give us all the information we need very quickly. Resources required have been greatly reduced, both on Endpoints and in the day-to-day management of the product. We also gained Patch management and vulnerability scanning as part of the switch, which has enabled us to keep on top of updates, making the environment more secure.

Incentivized

Other products we use were, I think, well, nothing like Cisco Endpoint. There was Microsoft Defender. I think Sophos and CrowdStrike. I think the visibility and the security. We haven't had any issues with the system. Once it's been implemented, it works fine. The enhancements that come into play, we're benefiting from them. We're benefiting from the Telos threat intel, which is really good as well

Incentivized

I give it this rating because one you have the console running, you can add or remove whole companies, add computer endpoints (and remove them), and easily create and deploy endpoint packages to the machines that need the software. Once installed, the software starts to report back to the Bitdefender servers and the number of active licences is then seen and billed.

Incentivized

• Estimating the ROI with Bitdefender [GravityZone] is rather difficult. While there is an obvious cost to using Bitdefender [GravityZone] (via a monthly or yearly subscription fee for each device being protected), it is hard to estimate the cost of if a computer or computers become infected via a piece of malware. In the best-case scenario, a single computer becomes infected with a relatively benign piece of malware that can be removed after infection; in a worst-case scenario, an entire infrastructure is infected by ransomware completely crippling an organization.
• Since implementing Bitdefender [GravityZone] across multiple organizations, not a single one has [added] a malware outbreak.
• The initial cost of setup and the cost of maintenance is more than worth it for if nothing more than peace of mind.

Incentivized

• It ensures minimal spread of cyber threats in case of infiltration thanks to containment response capabilities.
• By keeping our endpoints threat-proof, our systems and devices run efficiently hence better productivity.
• It frees IT staff thanks to its automation and ability to keep threats away with minimal intervention.

Incentivized