Bitrix24 vs. Flock

Bitrix24 is highly beneficial for teams that are geographically dispersed or working remotely. Its real-time communication tools, including instant messaging and video conferencing, enable seamless collaboration regardless of physical location. The centralized document management feature ensures that team members can easily access and collaborate on shared documents from anywhere, facilitating efficient teamwork in a remote or distributed environment.

Flock is a great communication tool. However, it's in a very competitive space. It offers seamless app integration (i.e., google calendar and drive) to allow for easy use across the platform. It's a great communication tool. However, if you don't need an overloaded app, there are other options out there. And for work purposes, it only covers some of what you need.

Incentivized

• Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
• The ability to write letters directly from the system with the help of a binding for working mail.
• The presence of an application for Android. This helps to get access anywhere.

Incentivized

• Networked phones are a thing of past now. We don’t have to stop what we are doing to receive phone calls currently because Flock can do that
• It is now easy to send messages to many people at the same time, all we need to do is to add all the contants in the chat and select all to send a message
• This software has an in-built to-do-list which allows us to assign tasks to different people or users and then supervise each independently

Incentivized

• Malfunctions
• System impediments of leads
• Technical support is not competent
• No sync with mobile app
• Confusing interface takes time to sort out
• For the sales department, the system is badly sharpened - managers do not need to enter information in 2-3 clicks

Incentivized

• A tool is only good if people use it. Some of the artists I work with found it too complex (though I don't think they really gave it a good shot).
• We used it heavily for about six months and it didn't hit too many other big negative points.

Incentivized

It has become the central nervous system of the business and has constantly proven to be of value. We are not just renewing but might even upgrade to advanced Bitrix24 plans and will be adding more user licenses in the next 3 months. Bitrix24 has a sharper learning curve initially. However once it is surpassed, it opens doors to a range of creative deployment strategies

Incentivized

We would likely to renew use of Flock for our organization since it meets most of the requirements of team collboration and communication for a small group like us. Most of our Flock users like it's features and use it extensively for day-to-day work. We are quite optimistic about it's future updates.

Incentivized

This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.

It is good to give what an app deserves, Flock is very efficient and effective app to manage the all day to day activities and communicate across all team members, create groups, share files, send reminders schedule reminders for each group or persons and share notes.Pin files and search any messages from anyone with advanced filters. It's a great app.

Incentivized

I can't recall any instance of unplanned outages over the past 1 year of use. Likewise for application errors. However note that, advanced users will have a learning curve

Incentivized

Technical performance is 10/10 so far. Cannot comment about integrations since we currently haven't tested those

Incentivized

It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients

We've only needed customer support a few times with Flock (mainly concerning app integration and security), and they've always been timely and helpful, which are the only things I truly need from support. The response rate was still rapid, and there's plenty of support available online as well for Flock.

Incentivized

Overall the training was very comprehensive. The trainer did provider necessary additional reading materials as well. However the general approach at Bitrix24 is to divert users to self-help documentation and videos. It is recommended that atleast 1-2 personnel in the organization be "Bitrix24 experts" so that lower phases of training requirements are covered internally itself. Also the best part about Bitrix24 is that not all users need to go very deep while using it. We have multiple counsellors who started using it on day 2 without any major hiccups

Incentivized

The plethora of features and also the beta ones like CRM Analytics, Sales center, and Online Store. I forgot you can also build an online store too. For the value, ease of use, features, this is one of the best to use. It's a time saver from changing from one app to another, just use one. It is a one-stop CRM. If you are a startup you can begin with this and then slowly get on a paying option. The free offers a lot too. This platform can grow with your business and help save time too.

Incentivized

Flock stands up very well against others when used for individual and group chats. It also works well with Google Drive Integration. The best part of Flock, compared with others, is in the area of File and Document sharing. The two areas it slightly lacks are voice/ video calls and search.

Incentivized

The scalability and reliability is almost 9.5/10 to be honest. We istarted with Bitrix24 for just 2 functions and now have expanded its usage to 2 more. In terms of users, every full-time employee (FTE) now uses Bitrix24 without fail. We are also working on giving limited/partial access to external service providers

Incentivized

• With Bitrix, we have been able to create projects from the start within the software. We have been able to access our workflow, chat notes, documents, etc- all from one place.
• The reporting feature is a favorite. It is very easy to create your own reports, download them and share them with others within your team. Depending on the division that you're reporting for, you can tailor Bitrix's reports to support your needs.
• The biggest negative has been the limited functionality of the mobile app. It would be nice to be able to do everything from mobile app, vs limited functionality. This would include creating all tasks, projects, making edits, etc. While capabilities are there, they are not as full as on the desktop version.

Incentivized

• Organizing notes manually has been drastically reduced. Flock folders and chats are perfect for keeping each file separate.
• We have not missed one calendar event with Flocks integration of our Google Calendar.
• Being able to cut out or $99/month case management software has saved a ton of money each month.

Incentivized