Bitrix24 vs. Quickbase

Bitrix24 is highly beneficial for teams that are geographically dispersed or working remotely. Its real-time communication tools, including instant messaging and video conferencing, enable seamless collaboration regardless of physical location. The centralized document management feature ensures that team members can easily access and collaborate on shared documents from anywhere, facilitating efficient teamwork in a remote or distributed environment.

Quickbase has proven that if it's in a spreadsheet, it really should be in Quickbase. One of my more recent achievements with the program was redesigning our current process for notifying management of something irregular. The old process had all the notification infrastructure built behind the scenes with only a handful of people knowing and understanding the process. The new process was able to clean up the behind-the-scenes and also provide an increased level of intuitiveness by allowing complete visibility and customization of notification recipients. This allows the initial notification to reach a select number of management individuals who can then decide whether or not it needs to be escalated, all while allowing the operations personnel to get back to work immediately. The biggest issue I've found with the program is the limitation of the user - I find that the biggest roadblock in my way is myself, as I am confident the program has the ability to accomplish what I need, but am I skilled enough to create it? This has helped me become very proficient in only one year of use and become more active in community engagement surrounding the program.

Incentivized

• Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
• The ability to write letters directly from the system with the help of a binding for working mail.
• The presence of an application for Android. This helps to get access anywhere.

Incentivized

• Rapidly bring new ideas to life
• Great authentication and authorization system out of the box
• Connects with many major third-party services (via Pipelines)
• Reporting and Dashboards are awesome
• Excellent emails notification system to keep us in the loop when data changes
• Intuitive UI for building forms and reports
• Nice playground to test new ideas

Incentivized

• Malfunctions
• System impediments of leads
• Technical support is not competent
• No sync with mobile app
• Confusing interface takes time to sort out
• For the sales department, the system is badly sharpened - managers do not need to enter information in 2-3 clicks

Incentivized

• Pipelines - being able to share them or have permissions based viewing capabilities
• Table size limits are small for really large apps. While I agree that there needs to be a cap on the size, it would be nice to adjust it up when needed.

It has become the central nervous system of the business and has constantly proven to be of value. We are not just renewing but might even upgrade to advanced Bitrix24 plans and will be adding more user licenses in the next 3 months. Bitrix24 has a sharper learning curve initially. However once it is surpassed, it opens doors to a range of creative deployment strategies

Incentivized

We are growing our user base and getting more out of this system. Quick Base will continue to grow with our company as more of our users become super users and are capable of developing new features and solutions. We're getting more and more interested from departments that are hearing of our successes.

Incentivized

This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.

Quick Base has done everything we have asked it to do and then some. Our original goal was to have one system for CRM that encompassed both the sales process and the customer management. We have gone w-a-y beyond that with analytics, project management, system bug logging, and historical effort reporting.

Incentivized

I can't recall any instance of unplanned outages over the past 1 year of use. Likewise for application errors. However note that, advanced users will have a learning curve

Incentivized

I gave it a 10, but it should be a 9.99. They do a nice job of keeping the application running. The application can drag a bit when you have thousands of users accessing the application concurrently. We experienced this with large scale implementations.

Technical performance is 10/10 so far. Cannot comment about integrations since we currently haven't tested those

Incentivized

Some of our tables that hold over a million records are starting to perform poorly, with some summaries taking over 20 seconds to load. This may be an indication that it is best to archive old data when reaching large volumes like this.

Incentivized

It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients

If you utilize the community, the support is amazing. Unfortunately, I find their actual support system a bit underwhelming. They don't seem to have a great process for interacting directly with an issue and often sweep significant issues under the rug by categorizing them as "Enhancement" ideas or legacy items.

It is very easy to get training from their University portal and still if we don't know their, then we can ask their support too.

Overall the training was very comprehensive. The trainer did provider necessary additional reading materials as well. However the general approach at Bitrix24 is to divert users to self-help documentation and videos. It is recommended that atleast 1-2 personnel in the organization be "Bitrix24 experts" so that lower phases of training requirements are covered internally itself. Also the best part about Bitrix24 is that not all users need to go very deep while using it. We have multiple counsellors who started using it on day 2 without any major hiccups

Incentivized

Quick Base already is having a separate portal of providing training to customers and it is very easy to use and updates as per the new features added in to the application

I was not directly involved with the initial account implementation, only a bystander. For the app I directly implemented for my department only, I wish I had know to create an app diagram first. I don't remember if that was suggested. I think that would be a great help tip tool when a new app is created, to have a page with a check list of what is needed or how to get started. If you are a regular app builder, then you can bypass it or have the ability to turn it off in the app settings.

The plethora of features and also the beta ones like CRM Analytics, Sales center, and Online Store. I forgot you can also build an online store too. For the value, ease of use, features, this is one of the best to use. It's a time saver from changing from one app to another, just use one. It is a one-stop CRM. If you are a startup you can begin with this and then slowly get on a paying option. The free offers a lot too. This platform can grow with your business and help save time too.

Incentivized

I picked Quickbase before investigating the low-code no-code market because I was so impressed. I did a pricing exercise a couple years ago because Quickbase was drastically increasing the cost and decreasing our allotments/features. We could have saved a lot of money by going with another comparable solution. However, those companies didn't have the longevity and all of the features and functions that Quickbase had.

Incentivized

The scalability and reliability is almost 9.5/10 to be honest. We istarted with Bitrix24 for just 2 functions and now have expanded its usage to 2 more. In terms of users, every full-time employee (FTE) now uses Bitrix24 without fail. We are also working on giving limited/partial access to external service providers

Incentivized

While the purpose of this product is to provide flexibility and scalability to and organization, it is not as easy to roll out on the enterprise level. The support from Quick Base is not on a level that it makes the process easy and fluid. Be prepared to spend more time on this product than you might want to.

Incentivized

• With Bitrix, we have been able to create projects from the start within the software. We have been able to access our workflow, chat notes, documents, etc- all from one place.
• The reporting feature is a favorite. It is very easy to create your own reports, download them and share them with others within your team. Depending on the division that you're reporting for, you can tailor Bitrix's reports to support your needs.
• The biggest negative has been the limited functionality of the mobile app. It would be nice to be able to do everything from mobile app, vs limited functionality. This would include creating all tasks, projects, making edits, etc. While capabilities are there, they are not as full as on the desktop version.

Incentivized

• Quickbase has saved us so much time by reducing the clicks you need to get from one place to another. It takes the average colleague 5 or 6 clicks to get to another tool they need to do their job whereas it takes me 1 or 2 clicks to get to that same tool by using a personal Quickbase dashboard that has all the tools I need all on one page. This is a huge timesaver, especially when desk sharing where you have to get quickly to the info you want to share.
• Quickbase has helped us streamline workflows and close gaps by having to ask for info only 1 time. Since users can't save a form until they've provided all the info you need on your end to complete a task, it saves a tremendous amount of time for everyone. No more replying to emails 2 or 3 times until you get the info you need.

Incentivized