Blackbaud Enterprise Fundraising CRM

Blackbaud Enterprise Fundraising CRM

115 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Blackbaud Enterprise Fundraising CRM	Score7.6 out of 10	N/A	Designed for large, complex organizations as well as federated and international nonprofits.	N/A

Pricing

Blackbaud Enterprise Fundraising CRM

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Pricing Offerings
Blackbaud Enterprise Fundraising CRM
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	Blackbaud Enterprise Fundraising CRM
Considered Both Products	Blackbaud Alan Weinberger Executive Director of technical Systems and Services at Syracuse University (Higher Education, 5001-10,000 employees) Chose Blackbaud Enterprise Fundraising CRM When were doing our search, in 2016/2017 we identified three products that might have potential for our use. They were Ellucians Advance, BlackBaud e-CRM and Sales Force. We had 18 years experience with Ellucian, we had several Sales Force installations on campus and very … Incentivized Helpful? Verified User Chose Blackbaud Enterprise Fundraising CRM Blackbaud wins because of the overall organization's specific focus on fundraising. Where Ellucian has been more focused on Banner and other products, showing less interest in alumni/donor engagement and more in student-centered products. Incentivized Helpful? Verified User Chose Blackbaud Enterprise Fundraising CRM Blackbaud was the industry leader in higher education CRMs at the time. Incentivized Helpful? Verified User Chose Blackbaud Enterprise Fundraising CRM Blackbaud CRM is more robust and has better functionality. It is necessary for a bigger fundraising shop. Blackbaud Raiser's Edge and NXT worked well in smaller organizations with fewer users and fewer donors/prospects. RE was more affordable than CRM was for the smaller … Incentivized Helpful? Verified User Chose Blackbaud Enterprise Fundraising CRM n/a Incentivized Helpful? Verified User Chose Blackbaud Enterprise Fundraising CRM Blackbaud is an excellent program that stacks up well with the competition. It provides post-secondary institutions and other not for profits a great way to track donations and donors, reconcile donations, print charitable tax receipts for donors, and provides a strong set of … Incentivized Helpful? Stephanie Wollenburg Development Director in Marketing at Long Island Lutheran Middle & High School (Non-profit Organization Management, 51-200 employees) Chose Blackbaud Enterprise Fundraising CRM I've used Salesforce, which is not good for donor management. I've used e-tapestry which has major limitations as well. However, for a basic user experience, this is a good program. Incentivized Helpful? Sandy Dobbs Development Director at South Christian High School (Non-profit Organization Management, 51-200 employees) Chose Blackbaud Enterprise Fundraising CRM Blackbaud is the powerhouse and able to handle a large number of donor files. It is not difficult to learn if you take the time to utilize the tutorials. The conversion team was amazing as we worked through the transition. Incentivized Helpful? Ashley Milton Alumni Development Manager at Florida State University (Education Management, 1001-5000 employees) Chose Blackbaud Enterprise Fundraising CRM We previously used Raiser's Edge NXT before switching to Blackbaud CRM. Raiser's Edge was helpful, but it was strictly from a fundraising standpoint. As a higher education institution, we needed the platform to do so much more than just organize fundraising information. We … Incentivized Helpful? Steven Senft Development Director at Judaism Your Way (Non-Profit Organization Management, 1-10 employees) Chose Blackbaud Enterprise Fundraising CRM Blackbaud is a big name brand, that has a lot of options for your organization. Since it has different layers, you have the ability to seek support from all of those layers whenever. There are organizations all around the world, so you have the ability to join support groups … Incentivized Helpful? Verified User Chose Blackbaud Enterprise Fundraising CRM Because we have Blackbaud, using their event module makes database updating and integration much easier that outside products. It is nice to be able to see the full event in one place (guests/seating/donations/tickets/meal choice...) rather than going from database to database … Incentivized Helpful? Abbey Dufoe Digital Content Strategist in Social Media at Climate Central (Media Production, 11-50 employees) Chose Blackbaud Enterprise Fundraising CRM I was given Blackbaud when I started, and we ultimately switched to Classy because of their support, functionality, and flexibility in making new campaigns and pages. Incentivized Helpful? Wendy Johnson Executive Director in Corporate at Justa Center (Non-Profit Organization Management, 11-50 employees) Chose Blackbaud Enterprise Fundraising CRM While Salesforce for Nonprofits is great, Blackbaud CRM is built from the bones up for nonprofits. It doesn't borrow from sales-model CRMs yet incorporates many/most of the great features in a standard CRM. Incentivized Helpful? Bruce Emmerling Digital Media Specialist in Professional Services at Digital Media Specialist (Information Services, 1-10 employees) Chose Blackbaud Enterprise Fundraising CRM Blackbaud CRM is a great product, especially when fully optimized, implemented, and supported. Its many features often dwarf some of the smaller CRM offerings on the market. That said it is a complex product requiring a great deal of training in some situations and not all … Incentivized Helpful? Debbie Gillum Marketing and Digital Communications Specialist in Marketing at Volunteers of America of Greater Ohio (Civic & Social Organization, 501-1000 employees) Chose Blackbaud Enterprise Fundraising CRM I didn't select Blackbaud CRM, it was chosen for us by our National organization. I would not choose Blackbaud if it was my choice. It's outdated and not user friendly. Incentivized Helpful? Verified User Chose Blackbaud Enterprise Fundraising CRM This system has been in place for awhile and we haven't had the opportunity to look at others yet. It was originally selected for price point and smaller size of our organization. Incentivized Helpful? Laurence Sarner President in Finance and Accounting at Kayllan Publishing (Financial Services, 1-10 employees) Chose Blackbaud Enterprise Fundraising CRM With Blackbaud you are getting an industry specific solution. Other products can be molded and adapted to fit into a non-profit environment. However, the Blackbaud platform is made for this environment right out of the box. You are paying more than some of these other competing … Incentivized Helpful? Verified User Chose Blackbaud Enterprise Fundraising CRM It is more difficult to run reports and extract the information you are looking for. They are a very large company who has no concept of customer service. Incentivized Helpful? Salvador Orochena Director, Application Development in Information Technology at The Jewish Federations of North America (Philanthropy, 201-500 employees) Chose Blackbaud Enterprise Fundraising CRM In comparing Blackbaud CRM to Raiser's Edge, there is more room to configure, customize and seems more refined. In terms of more refined, I am referring to the user interface, the capturing of data, ability to perform simple or complex marketing processes. Incentivized Helpful? Lin Wormley Digital Marketing Manager in Marketing at Scout Marketing (Marketing and Advertising, 201-500 employees) Chose Blackbaud Enterprise Fundraising CRM This would really be like comparing apples and oranges. With the exception of Convio, the other platforms are more Enterprise focused where Convio was Non Profit focused. Silverpop & ExactTarget are going to be best in class at what they do just because of the resources they … Incentivized Helpful? Rebecca Armstrong Development and Marketing Coordinator in Marketing at Goodwill Omaha (Individual & Family Services, 501-1000 employees) Chose Blackbaud Enterprise Fundraising CRM eTapestry was the database in use when my boss and I came on board. We did evaluations in terms of price and capabilites and it wasn't worth it to switch. Many other databases were much more expensive, did not offer similar services, and were not as user-friendly. The Blackbaud … Incentivized Helpful? Verified User Chose Blackbaud Enterprise Fundraising CRM Blackbaud CRM was much more focused on fundraising and was more customizable. Other products considered were often not 'out of the box' in terms of functionality, however much design was needed prior to implementation. Incentivized Helpful? Caitlin Tom Project Coordinator at American Heart Association \| American Stroke Association (Health, Wellness and Fitness, 1001-5000 employees) Chose Blackbaud Enterprise Fundraising CRM I have never used similar products, but I have used Basecamp for a CRM tool. Basecamp is super limiting compared to Blackbaud. They truly do not compare, as the size limitation of Basecamp is a fraction of BB's capacity. Incentivized Helpful? Verified User Chose Blackbaud Enterprise Fundraising CRM I found the Blackbaud database to simply be more comprehensive and easier to manipulate than the others. The user friendliness of the modules and availability of information in the Blackbaud system was just better. Incentivized Helpful? Verified User Chose Blackbaud Enterprise Fundraising CRM Honestly I have moved to Salesforce. Salesforce has a stronger user group community, less expensive, more innovation with the appexchange.com and because many corporations use Salesforce, it is pretty easy to get volunteers to support your efforts. Incentivized Helpful?
	Would buy again
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	Delivers good value for the price
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	Happy with the feature set
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	Lived up to sales and marketing promises
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	Implementation went as expected
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User Ratings
	Blackbaud Enterprise Fundraising CRM
Likelihood to Recommend	8.9 (36 ratings)
Likelihood to Renew	9.1 (8 ratings)
Availability	9.0 (1 ratings)
Support Rating	6.9 (7 ratings)
Implementation Rating	7.8 (3 ratings)