Blackbaud Online Express vs. GiveCampus

For 100% tax-deductible donations, I 9.5/10 recommend Blackbaud Online Express. The only thing is that it does not charge debit cards automatically, so I have to do it myself. Using Blackbaud Online Express forms for events gets more complicated. The way events work in Raiser's Edge in general is already complicated, so maybe it's more on Raiser's Edge than it is Blackbaud Online Express.

Incentivized

GiveCampus provides a substantial solution for our organization to be able to fundraise collectively from current alumni, staff, faculty, and local community members. GiveCampus is well suited to one day intensive giving campaigns and to crowdfunding from multiple and diverse donor sources. GiveCampus is not a replacement for your traditional fundraising database but serves as a significant addition to your current fundraising strategies

Incentivized

• Automatically matches the donor to a constituent in the database, if there is one, and gives you the opportunity to search if a match isn't found.
• If gift is in honor or memory of someone, it matches the tribute in the database, if it already exists. If not, you are able to easily create a new one.
• Transaction reports are easily accessible on the Blackbaud Merchant Services site.

Incentivized

• Connect with donors outside our normal constituency
• Create a sense of urgency for giving to campaigns
• Make giving fun for donors
• Provide interactive tools to record and review giving campaigns

Incentivized

• Access via Blackbaud's web portal, and to Citrix, is clumsy and slow.
• User creation and management is also clumsy, slow, and error-prone.
• Integration with Raiser's Edge is a pro, but it also can make using Online Express more complicated than necessary for users just looking for a simple email marketing tool.

Incentivized

• Integration with Raiser's Edge
• Frequency of giving updates during one-day campaigns
• Ability to issue donor thank you's from the platform

Incentivized

Customer service for all of Blackbaud's products has really lacked over the years. They are starting to get better in the last year but it can very frustrating. The online knowledge base community is the best resource for information. At times it can take hours for a customer sect even rep to help with questions or problems which is not at all ideal in this industry.

Incentivized

Blackbaud's Online Express is MUCH easier to use than NetCommunity. Having the ability to "drop" donation forms directly into our existing website is a big improvement over NetCommunity's web pages. Only wish Online Express offered the ability to track constituents sign up for different email communications rather than just one option.

Incentivized

Raiser's Edge NXT is a powerful tool to keep all your fundraising data consistent and in one place. However, the addition of GiveCampus brings our campus giving day campaigns to a whole new level. GiveCampus would not replace the functionality of Raiser's Edge NXT for day to day fundraising operations, but it serves as a useful tool to assist our office in increasing our dollars and donors

Incentivized

• Regardless of project or initiative, all fund-raising efforts are managed in one place for the entire organization.
• Donor management is concise, thorough, and systematic - no individual or organization is overlooked.
• Snapshot reporting of successful grant applications and fund-raising are readily available.

Incentivized

• Increase in donors as a result of GiveCampus
• Increase in gifts as a result of GiveCampus
• More visibility for giving days

Incentivized