Blackbaud Tuition Management vs. SchoolAdmin

The way Blackbaud Tuition Management handles the charges and how accessible it is makes my job much easier. I love that parents can see the same view of their account as I have when entering/reviewing an account so that it doesn't sound foreign when I try to explain something to them.

I would recommend SchoolAdmin for independent school admissions offices. I am not familiar with its use in other settings. It is most useful for offices who are interested in a paperless review process and targeted communications. They have improved their payment collection processes and integration with all billing is possible. We have not yet fully explored this avenue.

Incentivized

• Website is easy to navigate
• Customer service is very professional and helpful
• Multiple options for making payments and setting up accounts

Incentivized

• Automated lead nurture sequence for inquiries, admissions, and enrollment.
• Digitized recommendation forms
• Communication tools (email and text in particular) to connect with prospects

Incentivized

• Divorced parent log in access
• Split family contract processes

• Not as flexible as we sometimes need the features to be.
• Data and historical information is not terribly accurate, which means we cannot use it for reporting.

Incentivized

I use FACTS in my role at work, and my children's school uses Smart Tuition. I am more familiar with Smart Tuition as a parent, but it seems to be a good solution for the high school. Since we do the financial aid in-house at my school of employment, FACTS works better for us.

Incentivized

We compared a number of options in considering a new admissions software platform. In the end, customer service, search and reporting capabilities, ease of use, and automated processes made SchoolAdmin the right choice for us. Cost wise, SchoolAdmin was comparable to other systems.

Incentivized

• Online access is key
• Multiple payment options are great
• Since there are so many payment options we receive funds faster

• SchoolAdmin has helped streamline our admissions and enrollment processes significantly, resulting in a better customer experience.
• It has helped us reduce paper use, moving from sizable hard copy information packets, applications, and contracts, to having almost everything online and digital. This reduces waste, contributes to environmental well-being, and significantly reduces the need for physical storage and archival space.
• The system has helped improve accuracy and timeliness in data collection, transmission, and communication, allowing our staff to dedicate more time to relational work and less on administrative busywork.

Incentivized