BlackBerry Protect (CylancePROTECT) vs. ThreatLocker

If I had to recommend an endpoint AV solution, [BlackBerry Protect (CylancePROTECT)] would be on the list...in fact at the top of the current list. It is a cost effective solution. When we did the bakeoff in our selection we built 3 generic W10 PCs. We located a Malware repository on the internet and downloaded a package of 100. The first solution stopped 80% from installing, the second stopped 100%, [BlackBerry (CylancePROTECT)] would not let the package download! Winner winner chicken dinner :)

Incentivized

If you want to know what is running in your environment and what it is trying to access, you should be able to take preemptive measures to prevent and protect yourself from it. ThreatLocker is the system for you! It will replace almost any EDR requirement, although I recommend you partner it with Windows Defender.

Incentivized

• Cylance uses AI Math-Model algorithms/machine-learning solutions, compared to other solutions which use signature-based solutions.
• The Cylance client is very light-weight and is not as resource hungry.
• The blocking capability is completely customizable through policies. Macro blocking, script blocking, and device blocking (USB, CDROM, iPhone, Android, etc.) can all be customized per organization needs.
• Management interface is easy to use. The dashboard gives administrators a quick glance at threat events, threat protection, and device protection. Reports give you quick glances at infections, stale versions, and computers that have been offline for a period of time. Updates are easy to roll out in a tiered fashion to properly test.
• Customer support is great! You can open up a ticket within the management portal and get help within a few hours. Most of the support is over email unless it is complicated, then they will do a remote session.

Incentivized

• Application whitelisting.
• Unified audits of everything network & application.
• Clean and concise portal to manage the same.
• Dynamic ability to allow users to request more apps.
• Security and a sense of complete control.

Incentivized

• It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
• Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.

Incentivized

• Unused polices are nearly impossible to navigate due to no sorts or filtering options.
• Redundant polices are impossible to determine.
• Cannot view literally all policies for one organization in one view/list. Instead of have to check policies per device, group, or all machines.

Incentivized

It's simply been the best product I've used and tested within the past four years.

Incentivized

ThreaLocker has done its job and has prevented malware from executing. It has stopped an encryption process once already. It has kept a user from going to a bad website. He tried twice and was wondering why he was getting an error message from ThreatLocker and ESET both.

Incentivized

1. Great product
2. Great technology
3. Great people
4. Great leader (Stuart McClure)
5. Great Service

I work with hundreds of complex suppliers in healthcare and tech, and this company is more than just an extension of our business.

The console is very user friendly and is frequently updated based on user requests. It is well laid out and many of the areas allow the ability to pivot from one area to another without having navigate the entire menu tree. Much of what you do is to query activities on a given PC and the application allows you to save frequently run queries.

Incentivized

There is rarely ever an outage. I have seen slowness in ThreatLocker service. But that is very rare too!

Incentivized

ThreatLocker is always available. The admin's console loads very fast and report runs almost instantly. It does not interfere with operating system.

Incentivized

I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.

Incentivized

You can email, call or do online chat with tech support. I love their online chat. They are quick and friendly. Also, if you need to show them something, you can give the chat technician permission from your Chat box to allow the tech access to your computer. They also can pull out your admin console on their side. They can look at your "Unified Audit" log and see the same thing that you can. They have a good KnowledgeBase that you can look for answers. They have what is called "ThreatLocker University" where you can go through tutorials and take tests.

Incentivized

The owners and co-founders work with you through Zoom Meetings. They walk you through how to use and setup ThreatLocker. They also have webinars. You also can go through ThreatLocker University online training.

Incentivized

Using ThreatLocker University online training is very easy and informative. You take online tests to see how well you learned the material. It is great!

Incentivized

ThreatLocker is a family ran business. The owners, co-founders work with you to ensure you are up and running as quickly as possible. They went to ensure your success with ThreatLocker.

Incentivized

At the time we were looking to upgrade to the Blackberry version, we already had the Dell branded version of Cylance installed on our machines and we really liked it. Once we got the pricing comparison between Carbon Black and Blackberry we made the decision to stick with Cylance since we knew it was proven to work well in our environment with some of our unique software.

Incentivized

We chose Threatlocker because it is unique in that it specializes in a specific area, whereas other products offer a broader range of capabilities. It blocks software from running and provides us with all the necessary information for this purpose in an easy-to-use graphical user interface (GUI), which is all we need for our use case.

Incentivized

ThreatLocker is very easy to add new ThreatLocker agents on computers and servers. It is very easy to do. You can install an agent on a computer or server in about 2 minutes or less.

Incentivized

• We are spending less time troubleshooting potential attacks - all alerts go to our management interface and we can globally clear/block items.
• Users are not getting upset at the resources taken by antivirus - they feel they got their speedy machine back.

Incentivized

• Applications that are new to the environment can be blocked even if they are wanted. Which can cause strain on the environment if not properly tuned or prepped.
• We have this deployed onto around 7700 endpoints at this moment with less than 0.01% of issues with the agent or its functionality being noted. It's incredibly stable and the Vendor support further helps if it does break, and they can usually fix it without 15 mins.
• We have had this tool on customers, and it has single handedly stopped Ransomware attacks by itself when the customers previous EDR failed to catch threat actor attacks. I can remember 3 separate instances where someone did something to cause an attack and ThreatLocker brought it to a screeching halt due to the application control and built-in ringfencing it provides.