BlackBerry Protect (CylancePROTECT) vs. Trellix Endpoint Security ENS

If I had to recommend an endpoint AV solution, [BlackBerry Protect (CylancePROTECT)] would be on the list...in fact at the top of the current list. It is a cost effective solution. When we did the bakeoff in our selection we built 3 generic W10 PCs. We located a Malware repository on the internet and downloaded a package of 100. The first solution stopped 80% from installing, the second stopped 100%, [BlackBerry (CylancePROTECT)] would not let the package download! Winner winner chicken dinner :)

Incentivized

During the pandemic all our users worked remotely that was challenging from security perspective, so we had to deploy the endpoint protection system with cloud based monitoring server. By doing that we were able to keep safety for users workspaces even though some of them did not connect to VPN for a long time

Incentivized

• Cylance uses AI Math-Model algorithms/machine-learning solutions, compared to other solutions which use signature-based solutions.
• The Cylance client is very light-weight and is not as resource hungry.
• The blocking capability is completely customizable through policies. Macro blocking, script blocking, and device blocking (USB, CDROM, iPhone, Android, etc.) can all be customized per organization needs.
• Management interface is easy to use. The dashboard gives administrators a quick glance at threat events, threat protection, and device protection. Reports give you quick glances at infections, stale versions, and computers that have been offline for a period of time. Updates are easy to roll out in a tiered fashion to properly test.
• Customer support is great! You can open up a ticket within the management portal and get help within a few hours. Most of the support is over email unless it is complicated, then they will do a remote session.

Incentivized

• Provides high fidelity alerting.
• Allows CSOC analysts to perform forensic triage and alert investigations through containment from a single pane of glass.
• Provides alert telemetry across on-disk and in-memory attacks.
• Supports many additional 'bolt-on' modules to provide additional alert context or capabilities.

Incentivized

• It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
• Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.

Incentivized

• My biggest flak with McAfee Endpoint Security is that it is quite resource-intensive. It does tend to make the system a little slow. You get security at the expense of your machine's speed.
• Even though the drive encryption makes the system more secure, it takes a lot of time to first enter the very long password, and then for it to decrypt the whole machine. This sometimes clashes with Windows update and causes a lot of complications which leads to boot loops.

Incentivized

It's simply been the best product I've used and tested within the past four years.

Incentivized

1. Great product
2. Great technology
3. Great people
4. Great leader (Stuart McClure)
5. Great Service

I work with hundreds of complex suppliers in healthcare and tech, and this company is more than just an extension of our business.

So below is my breakdown, Pro's: Centralized Management, Comprehensive Protection and customization. Con's: Initial cost

Incentivized

I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.

Incentivized

The support is pretty good, and I haven't had any issues with getting the highest quality technical support when there are issues. Tech support representatives that I have dealt with know the product quite well and have solved many issues that I have had with the product in the past. The only issue I have with support is that it can be quite expensive.

Incentivized

At the time we were looking to upgrade to the Blackberry version, we already had the Dell branded version of Cylance installed on our machines and we really liked it. Once we got the pricing comparison between Carbon Black and Blackberry we made the decision to stick with Cylance since we knew it was proven to work well in our environment with some of our unique software.

Incentivized

We only selected McAfee because we are already using ESET NOD32 for the protection of our desktops and laptops. We didn't want to use the same software for our servers so we chose McAfee instead. I personally like ESET Smart Security better than McAfee when deploying it on a desktop or laptop because I think it protects the PC better. When it comes to web protection, policy updates, etc., McAfee is the better choice and that's why we deployed it on our servers.

Incentivized

• We are spending less time troubleshooting potential attacks - all alerts go to our management interface and we can globally clear/block items.
• Users are not getting upset at the resources taken by antivirus - they feel they got their speedy machine back.

Incentivized

• This tool helped us in delegating the asset safety responsibility to the client level by 80%, leaving 20% for the management console.
• With a decent pricing, the benefits are slightly above expectations. The ROI is good.
• But, considering most of the malware comes from internet, with a good email security appliance and next gen firewall in place, the online security alerts are now redundant. It could be something that can be termed as overkill on the budget.

Incentivized