Blackboard Inc. is an enterprise learning management systems vendor. Blackboard was founded in 1997 and became a public company in 2004. The company provides education, mobile, communication, and commerce software and related services to clients including education providers, corporations and government organizations. As of December 2010, Blackboard software and services are used by over 9,300 institutions in more than 60 countries. Blackboard Learn is the company's flagship LMS, supporting…
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Skilljar by Gainsight
Score 8.5 out of 10
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Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. An external LMS for customer and partner education, it is a Gainsight solution since the 2025 acquisition.
I used Canvas as a student at a university in town. The feature set was comparable to that of Blackboard Learn with the mobile app was far, far superior.
Blackboard is the all around better fit for our intuition. It provides the "bells and whistles" we require in having a diverse faculty and flexibility in course delivery. The "bells and whistles" aren't cheap, but we have found that budgeting for this large expense has been …
Coursera offers a variety of modules in which a team is able to work on then, but [Blackboard Learn] offers more options to understand how are the team members developing and which tasks have offered a harder challenger for them. [Blackboard Learn] also offers a variety of …
Google Classroom has the same objective, and that is to connect students to their teachers along with the organization. Google Classroom is organized easy to read and customizable by the teacher. Very user friendly. I can say that Blackboard is a much better platform to take …
Blackboard Learn is way far behind Canvas. Many schools are switching to Canvas as it is better integrated with other solutions, it is much more user friendly and provides better user experience. Canvas is cloud native, unlike Blackboard Learn. They are trying to catch up with …
Zoom is better equipped for live streaming and recording lectures and tutoring sessions, research interviews, etc. and does allow content files to be attached through live chat function but does NOT have a student management component for grading and instructions or a …
I personally prefer Udemy because of its simplicity. Blackboard Learn has more options for how the content can be delivered to its users; Udemy only provides instructors the ability to upload videos and insert multiple choice questions for tests. Ultimately, it depends on the …
Blackboard Learn is very similar to Canvas by Instructure since they are both essential Learning Management Systems. Canvas is a bit more rigid in the structure and does not permit faculty to customize the course navigation menu fully. Blackboard Learn allows faculty to …
We use another product just like Blackboard Learn, and I also have used Google Classroom. I like Blackboard for this because the system and tabs are easy to map and navigate. I also think it appeals more to the students we have today who can connect better with technology than …
Blackboard Learn is more user-friendly than Moodle. Blackboard offers support to customers which is not available effectively when using open-source learning management systems such as Moodle.
Blackboard has been good for putting together course work and class discussion, which Google Classroom does not feature and Moodle is too laggy to work well.
Blackboard Learn is more robust because it allows for much more dissemination of materials for higher-level courses. Assignments are seamlessly connected in Blackboard Learn versus Google Classroom, where you have to access Google Docs to see your instructor's comments. Edmodo …
I am not a decision-maker about our learning platform but I have used both Canvas and Blackboard Learn for several years. From a teaching perspective, Canvas is SIMPLE and clean for a new user. However, Blackboard offers more options and creativity for integration and exporting …
Blackboard has a vast training system to allow for supporting the product. While Moodle provides OpenSource code to allow for customization, it requires and investment in technical staff to program the software to do what you want. Blackboard has on-premise and hosted …
We did a formal evaluation of the LMS a few years ago, and selected to remain self-hosted on Blackboard Learn. At the time, we were not ready to upgrade or migrate and it was easier to remain with the system we already had.
If we started from scratch - Canvas is the clear …
It can be configured to do anything you want. It is Blackboard's blessing and curse. I think it has the biggest feature set in the industry. It confuse people and leads to strange UIs. But some organization and working together you can find something that will work well for …
I have used Schoology before, and I think Blackboard Learn has many more features, and is easier to navigate. It is well organized, and easy to customize for each user. Schoology might be better suited for a mobile device, but when the mobile version of Blackboard is not up …
Blackboard Learn compares favorably to the other learning management solutions out there but has a leg up if you are using other Blackboard products. We liked Absorb a lot but it was ultimately more costly for us based on our current infrastructure. Moodle and Canvas are …
Blackboard is more expensive than its direct competitors but has better customer support and a wider variety of features. Courses are more structured in blackboard. The graphics are less messy compared to Moodle and Edmodo. Blackboard has more interactive features and the code …
I believe that blackboard is more user-friendly than the other modalities I have used and taken online course work in as well. I think it is setup in a logically way, making it easy to navigate.
While I wasn't involved in the selection process of Skilljar Customer Education Software, I do believe its ease of use, overall feature set, and reporting and analytic capabilities make this LMS product stand out against many options on the the market.
Ease of use for an administrator and small team, ability to customize without having to pay for professional services, level of service from the vendor.
Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics …
There is absolutely an ecosystem of products and solutions required to support and enable end users - one can think of them as an orchestra. Each part does a specific job or task and each has a varying degree of ease of use and compatibility. Skilljar is the container that …
Compared to other LMS it has great features, plus a faster learning curve and is very easy to manage. Other platforms could be cheaper but are pretty limited, and others have way to much features that we were not going to use and with a very high cost, so complex that the …
The processing time to upload and get the lessons ready on Skilljar is much lesser compared to a lot of the other LMSes out there. The in-depth reporting that Skilljar provides is definitely worth every penny. Internally, the data and analytics provided by Skilljar helps plan …
Skilljar customer education software is well suited for all industry without having any issue to use for this or that place. Very easy to make as per our need compared to other application. And not seen so easy to use Tool for education and very easy to delay and increase …
Great Sales pitch. Ease of use tool was needed for our small team. I also had great references from others who used the tool. Also, I really appreciate their blogs, customer involvement, and research. Overall we have been very happy with the results in our first year. …
We looked at other companies that used Skilljar and how they used it. We liked what we saw! Sadly, some of the other vendors we contacted did not get back to us, which immediately flagged them as providing poor pre-sales support.
Skilljar Customer Education Software is easier to use and can do a lot more in fewer clicks than Cornerstone. Cornerstone was a clunky system with the focus not on learning like their other suites and the UI was not user-friendly. Spent my time on the admin work than I do now …
A school with a well-established technology imprint with their students (for example, ours is a BYOB school where every student has their own laptop and must bring it to school every day and where over 99% of our families have reliable broadband at home) is a reasonable scenario for using The arrogance and intransigence of the sales force is quite disconcerting… They are no longer the only game in town and don't yet realize it. Less well-off schools/families may find it a challenge if students must be on campus or at a public library in order to use the technology. Obviously, during the pandemic, this became problematic for some districts.
Skilljar is fantastic for structured onboarding processes. If you're looking to streamline and standardize the onboarding experience for your customers, especially for software or complex products, this platform is a gem. It allows you to create step-by-step courses guiding users through functionalities, reducing confusion and accelerating their learning curve.When you need versatility in content delivery, Skilljar is spot-on. Whether it's video tutorials, interactive quizzes, downloadable resources, or live webinars, the platform accommodates various formats. It's perfect for accommodating different learning styles and ensuring engagement.
For scenarios that demand highly complex simulations or immersive learning experiences, Skilljar's capabilities might fall short. While it supports interactive elements, extremely sophisticated simulations might require additional specialized software or platforms.
Provides HTML quality course content that is easily retrievable and viewable.
Provides multiple methods of communication: email, threaded discussions, real-time "live" online discussions, as well as grade portal.
Allows facilitators multiple methods of grading or providing feedback: threaded discussions, rubric scoring, personal comments, inline viewer, or download/upload attachments.
Unlimited courses, learning paths, quizzes, pages, plans, and certifications
Ease of use for students, administrators, and content creators
Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
Asking for and listening to customer feedback for enhancements
Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site
Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
Features that allow for the translation of content to allow access to content across languages.
Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.
There are several aspects of Desire2Learn that outweigh the benefits of using Blackboard. I find that the Desire2Learn system is a bit more user friendly and looks more up-to-date. However, the decision to renew systems is not up to me because the entire University uses the same system. Regardless, I think I would choose Desire2Learn over Blackboard because of its improved user interface.
It is very usable for both faculty and students. The interface is pretty intuitive and most students can use it without a lot of additional training. Faculty do need some training to effectively use the interface, but they usually get it pretty quickly. We have had to create some additional programming to give faculty a way to delve deeper into the content.
The overall usability is great as the software is very easy to learn and navigate. After just 1 week of "playing" around in the system I felt very comfortable using it and teaching others to use it as well. Customers have also mentioned Skilljar is a much better than out previous vendor
Itʻs a good platform for certain things such as tests. Blackboard may not be the most user friendly but there is always room for improvement in any website, business, etc. When used with other platforms such as Google Classroom, Blackboard can be more effective, but when used by itself I feel it is not as impactful from a student perspective.
The support team is great at Skilljar. Not perfect, but that can't be expected. Everyone I've worked with has been friendly, attentive, and fairly quick to respond/act. They also have a pretty sturdy set of Knowledge Base articles as well to self serve.
Blackboard is the all around better fit for our intuition. It provides the "bells and whistles" we require in having a diverse faculty and flexibility in course delivery. The "bells and whistles" aren't cheap, but we have found that budgeting for this large expense has been more than worth it for us.
Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive