Blue Triangle vs. SolarWinds Pingdom

The assistance and information caught are astounding, however, the client care given by the Blue Triangle group is top-notch. They cause us to feel like the main client each time we talk, and they truly believe that we should succeed. The support team is continually checking your record and they continuously bring new ideas for potential improvement to our meetings.

Pingdom is well suited to monitor any of your public facing IPs, so you receive an alert by text message or email when the IP you are monitoring does not respond for a given length of time, from an impressive 10ms to 30s. This allows you to be pretty granular with the alerting. It's less appropriate for monitoring IPs on your LAN, unless you NAT these through your firewall.

Incentivized

• Allows me to visually see the loading speeds of my website.
• Allows me to inject ads based on customers browsing habits.
• Most importantly Blue Triangle provides a high level or security regarding credit card skimming which seems to becoming more and more rampant as time progresses.

Incentivized

• Alerting, particularly the integration with PagerDuty.
• Reporting: the ability to go back and view the history of each status check (including details about every failure) as well as graphs and reports over a longer time period.
• Weekly uptime report emails are very convenient.
• Programmatic configuration is possible with a third-party Terraform plugin.

Incentivized

• Getting your head around all of their many modules might be a bit of a challenge
• It can occasionally display an excessive number of reports, leading to a state of confusion
• The reports might be sluggish to load at times

Incentivized

• sometimes sends false alerts
• there should be some threshold value for when an application is not reachable, it should alert after 30 seconds and keep sending hello packets for those 30 seconds and if still there is no response, then it should send the alert.
• too many unwanted metrics.

Incentivized

Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.

Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.

Incentivized

Interface is unnecessarily complicated and frequently responds slowly.

Customer service from Solarwinds has always been stellar. We've never gone unnoticed, even though we're currently within their tail segment. They're a great partner to us and indeed an important one. When we've had to submit a ticket, we've always received a response within 24 hours. I'd highly recommend SolarWinds to any organization with a server network

Incentivized

Using the Blue Triangle will help you figure out which parts of your website are getting the most traffic and where you might be able to make some tweaks. Visitors and potential customers feel safe and secure because of the security measures in place. Using Blue Triangle, I'm able to keep tabs on how many people are visiting my website and where they're going.

Incentivized

We have only used Pingdom for these needs, so I can't speak directly to competitors. That being said, for the reasons we used Pingdom it was fantastic value and the fact we never bothered to look for a competitor speaks volumes about our satisfaction with the product.

Incentivized

• Improved product delivery and customer service have resulted in an increase in traffic to our website.
• The speed and responsiveness of our website have both been much enhanced.

Incentivized

• Our client has continued to use our services
• It has helped our organisation keep up to date about any site traffic fluctuations and help us make educated decisions on appropriate server resources for the site
• The service is relatively inexpensive making it easy to cost into our maintenance charges

Incentivized